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I had the same problem. I called Customer Support - they were no help. The Support rep submitted a ticket to Level 2 - that was a week ago and no response. In the mean time, I found this manual on the Hisense web site that seems pretty close to the Sharp: https://www.hisense-usa.com/sites/default/files/support-doc/A%20%28ES-A175220%29%20UM%20HS%20MT5660%20eng%2020180226%20%281%29_H9E%20Plus.pdf
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