“I lost my case and ear buds but have the 2yr warranty, are replacements covered?”
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Hello- Shokz here! We're very sorry to hear this has been your experience. While all Shokz come with a two-year warranty, your warranty covers manufacturer defects. It does not cover abuse, misuse, loss, or theft. We sincerely apologize for any inconvenience this may cause. Please reach out to our Customer Happiness Team directly if you have any other questions. Thank you!
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