“While working out my earbuds cut on and off a few times without me touching them. Is this normal?”
Answer This Question
1-2 of 2 Answers
Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenFit Air. In this case, we'd suggest a manual reset of the headphones. We also recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your Shokz. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!
Sorry, there was a problem. Please try again later.This can happen occasionally due to Bluetooth interference or movement during workouts. In my experience it wasn’t a major issue and overall performance has been very stable.
Sorry, there was a problem. Please try again later.