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  • QuestionWhy are they fading in and out when talking

    Asked by Anonymous.

    • Answer Hi there - Shokz here! We're sorry to hear you are experiencing issues with your Shokz. In this case, we'd suggest a manual reset of the headphones. To reset: 1. Place both earbuds in the charging case. 2. Press and hold the touch area of both earbuds simultaneously with two fingers for 15 seconds. The indicator will flash orange for five seconds before turning off, indicating that the reset is complete. Next, the indicator will flash orange and green, indicating that the earbuds have entered pairing mode. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our Shokz site to submit a warranty claim, or reach out to us if you need further assistance. Thank you!

      Answered by Shokz

  • QuestionAre they compatible with Galaxy S23FE

    Asked by Buds.

    • Answer Hello- Shokz here! Yes, Shokz OpenFit Air headphones are compatible with the Samsung Galaxy S23 FE. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

      Answered by Shokz

  • Questioncan a replacement charging case be purchased?

    Asked by Anonymous.

    • Answer Hi there- Shokz here! Due to technical issues, the charging case is not available to purchase separately. We sincerely apologize for any inconvenience this may cause. Please reach out to to our Customer Happiness Team if you have any other questions. Thank you!

      Answered by Shokz

  • QuestionDo they have caller iD integrated. If someone is calling, does it say who's calling?

    Asked by Hector.

    • Answer Hi Hector- Shokz here! To have calls announced through your OpenFit Air headphones, enable "Announce Calls" or similar settings in your phone's "Phone" app, and ensure your headphones are paired and connected via Bluetooth. For iPhone/iPad (iOS/iPadOS): -Open the "Settings" app. -Tap "Phone". -Tap "Announce Calls". -Toggle the switch to "On". -Choose whether you want calls announced "When Using Headphones" or "When Using Headphones and Car". For Android: -Open the "Phone" app. -Tap the three dots (menu) in the top right corner. -Tap "Settings". -Find the option for "Caller ID announcement" or similar. -Select "Always" or "When using a headset". Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

      Answered by Shokz

  • QuestionIs there a mic in both earbuds?

    Asked by Anonymous.

    • Answer Hi there- Shokz here! Yes, the OpenFit Air has two microphones in each earbud ensure your voice is clear on calls. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionHi, can you answer calls from the earbuds?

    Asked by John.

    • Answer Hi John- Shokz here! Yes, you can answer calls by double tapping either of the earbuds. We highly recommend downloading the latest firmware version for the best experience with your OpenFit. The app also allows for customizing your listening experience, as well as the touch controls. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionAre these bone conduction or do they use a speaker?

    Asked by Charles.

    • Answer Hi Charles- Shokz here! The OpenFit Air uses innovative DirectPitch™ technology. They use air conduction to deliver a precise and immersive audio experience, not bone conduction. Unlike traditional earbuds, DirectPitch™ uses carefully calibrated reverse sound waves to optimize sound pressure directly to your inner ear. This translates to crystal-clear audio for you, with minimal sound leakage for those around you. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionHow do these work for smaller women/smaller ears and/or teens?

    Asked by BeccaMomOf4.

    • Answer Hi there- Shokz here! The OpenFit Air has an Air-earhook design to help keep them in place on anyone. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

      Answered by Shokz

  • QuestionWhat’s the demos songs for the earbud station? There’s a country song I’ve been trying to find and I couldn’t Shazam it either

    Asked by Jay4001.

    • Answer Hello- Shokz here! We kindly ask that you reach out to the BestBuy where the OpenFit was purchased to see if they may have the answer to this question :) Thanks!

      Answered by Shokz

  • QuestionThe ear buds are compatible with iPhone twelve. Correct?

    Asked by PlayerJ.

    • Answer Hello- Shokz here! Yes, the OpenFit Air is compatible with the iPhone 12. Please reach out to our Customer Happiness Team if you have any questions. Thanks!

      Answered by Shokz

  • QuestionHow would you rate sound quality and loudness? And bass response? I know the response will not necessarily be objective, but I’m having a hard time replacing a really great pair of Plantonics earbuds that stopped syncing to Bluetooth.

    Asked by geneh.

    • Answer Hello- Shokz here! The OpenFit Air uses DirectPitch™, a brand-new audio experience that allows for premium audio quality. They perfectly balances bold highs, clear mids, and surging bass. With Shokz OpenBass™ Air, our proprietary low-frequency enhancement, these earbuds bring deep bass and detailed richness without unnecessary fuss. Positioned to vibe with your ear canal, they're all about that perfect bass. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • Questionis it waterproof

    Asked by pupwitch.

    • Answer Hello- Shokz here! The OpenFit Air has an IP54 water rating. While they are not waterproof, they are sweat resistance, and can experience splashes and spills. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionCan this be used with Google Assistant?

    Asked by MaryC.

    • Answer Hi there- Shokz here! The OpenFit usually works with most Bluetooth capable devices. We found this information online, specifically regarding Google Assistant. "You can use Google Assistant on headphones connected to an Android phone or tablet to get help on the go. Important: Not all Google Assistant devices work the same. For device-specific instructions, contact your manufacturer." We kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy in the case these are not a good fit for you. Thanks!

      Answered by Shokz

  • QuestionHow many devices can they store for audio source switching? my Bose QC35 can connect to 2 devices simultaneously, but can store 8 devices and I can switch between devices through the app or through the button on the headphone.

    Asked by Sunny.

    • Answer Hi Sunny- Shokz here! The OpenFit can store up to 8 devices, and can simultaneously be connected to 2 devices. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • Questioncan you swim laps in these? For at least 2 hours of lap swimming?

    Asked by Moin.

    • Answer Hi Moin- Shokz here! The OpenFit Air is not designed to be used while swimming. Our OpenSwim Pro is the best option for swimming laps. They have both Bluetooth mode (for use while on land) and MP3 mode ( for use while swimming). Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionHow do you use them

    Asked by Bird.

    • Answer They just sit on the side of your head and work through bone conduction. You can pair them to any Bluetooth device such as your phone or laptop.

      Answered by MatteoS

  • QuestionDoes the case allow wireless charging?

    Asked by Faisal.

    • Answer Hello-Shokz here! The OpenFit Air does not allow for wireless charging. The OpenFit Air uses a USB-C charging cable. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz