“While working out my earbuds cut on and off a few times without me touching them. Is this normal?”
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Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenFit Air. In this case, we'd suggest a manual reset of the headphones. We also recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your Shokz. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!
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