Questions & Answers

Q: QuestionWhat is the battery life?

• A:Answer The battery life is 12 hours.

Q: QuestionWhat is the maximum wireless range?

• A:Answer The maximum wireless range is 33 feet.

Q: QuestionDoes the microphone have a fixed position?

• A:Answer The microphone has a fixed position.

Q: QuestionCan you use these headphones for phone calls?

• A:Answer These headphones have a built-in microphone and a maximum talk time of six hours.

Q: QuestionWhat is the difference between the OpenFit Pro and the OpenFit Pro 2?

Asked 1 year ago by Mike.

• A:Answer Hi Mike. I have both models. The Pro 2's have better battery life, better sound, USB charging, slightly better fit (at least for me), and way better call quality. I might be mistaken, but the overall build quality seems somehow better too. Hope this helps.

  Answered 1 year ago by WJF54Verified Purchase

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Q: QuestionDo they work with your tv?

Asked 6 months ago by Anonymous.

• A:Answer They will connect to anything with blue tooth.

  Answered 5 months ago by DavidVerified Purchase

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Q: QuestionI was planning on wearing these on an airplane. Would the sound be heard by someone sitting next to me?

Asked 6 months ago by GavinTheTraveler.

• A:Answer Not unless you have the volume excessively high.

  Answered 5 months ago by BigDangVikingVerified Purchase

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Q: QuestionWhy are the open run pro 2 shokz only water resistant while the open run pro’s are waterproof?

Asked 11 months ago by Anonymous.

• A:Answer Hi there- Shokz here! Both the OpenRun Pro 2 and the OpenRun Pro have an IP rating of 55, meaning they are resistant to water splashes and sweat, but are not fully waterproof and should not be submerged in water. The OpenSwim and OpenSwim Pro are the only headphones that are fully waterproof and can be submerged in water. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 11 months ago by AfterShokz

  
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Q: QuestionAre you able to achieve a good-quality bass sound?

Asked 1 year ago by FRANK.

• A:Answer They have a very good sound. They are not as hard hitting as over the ear ones of course. I like them because you can adjust them to still be able to hear in an emergency,or can play music and have a conversation. You can try them at the store.

  Answered 1 year ago by Chuck

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Q: Questionwill these connect with phone to talk and listen

Asked 11 months ago by Anonymous.

• A:Answer Yes. And most of the folks I’ve talked to through them don’t know it.

  Answered 9 months ago by BillD

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Q: QuestionDo you have a head set that you can use for two different phones,

Asked 1 year ago by Davie.

• A:Answer Yes, these Shokz OpenRun Pro 2 headphones have multipoint connect which allows you to connect up to two devices at the same time.

  Answered 11 months ago by MichaelGVerified Purchase

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Q: QuestionHello, is this compatible with the app? Can the equalizer be adjusted?

Asked 1 year ago by paco.

• A:Answer Hi there- Shokz here! Yes, the OpenRun Pro 2 is compatible with the Shokz app. You can choose from 4 preset EQ modes and 2 custom modes to tailor your experience, seamlessly connect with MultiPoint Pairing, and more via the Shokz App. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 1 year ago by AfterShokz

  
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Q: QuestionDo they have a mute button on them?

Asked 1 year ago by Shawn.

• A:Answer Hello- Shokz here! The OpenRun Pro 2 does not have a mute button. Our OpenComm2 UC does have a mute button. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

  Answered 1 year ago by AfterShokz

  
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Q: QuestionWill this device’s warranty be available outside the USA?

Asked 1 week ago by Anonymous.

• A:Answer Hello- Shokz here! The warranty only applies within the US and Canada. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

  Answered 1 week ago by AfterShokz

  
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Q: QuestionI love these open Run Pro 2. But after 8 months, the on/off toggle switch has stopped working. Is this covered under the 2yr parts coverage plan?

Asked 2 weeks ago by Anonymous.

• A:Answer Hello - We're sorry to hear your Shokz are not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!

  Answered 2 weeks ago by AfterShokz

  
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Q: Questionwill they work with glasses

Asked 1 month ago by Tlw.

• A:Answer Yes, no interference with glasses

  Answered 1 month ago by FmeyerVerified Purchase

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Q: Questioncan they be use with a pacemaker

Asked 4 months ago by zoe.

• A:Answer It’s a Bluetooth device. I don’t know if Bluetooth frequencies interfere with pacemakers. Contact Shokz. Their customer service is exceptional! (Yet another reason to purchase these headphones!)

  Answered 4 months ago by CaptainSpauldingVerified Purchase

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Q: QuestionAre this buds good for gaming?

Asked 5 months ago by Moshe.

• A:Answer hey FYI I don’t own them (interested tho) but you should note this is bluetooth, wireless. there will be some audio latency fine for chill games and music but bad for competitive games like shooters. hope this helps

  Answered 2 months ago by Anonymous

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Q: QuestionWill it fit people with a head with a hat size 7 5/8" or people with big heads?

Asked 9 months ago by Jdubb.

• A:Answer I have a big head and they fit well. I would recomend trying them on at the store, just don't get the mini set.

  Answered 5 months ago by BigDangVikingVerified Purchase

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