“Who monitors the system? How do you get in touch with them? Is there someone to talk to about this system? What is the range of monitoring? Will it also cover my detached garage?”
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https://simplisafe.com. There is a phone icon on the site for you to call with your questions. Also on the site, they state they have 6 call centers. I bought this for my son's University apartment. Partly, I wanted him to try it out to see if we wanted to replace our home system with SimpliSafe. In the first week, there was an unscheduled maintenance visit that generated calls to my son and then to me. Everything worked as you would expect. SimpliSafe was recommended to me from a co-worker who also had immediate contact from SimpliSafe when her house was broken into. Note: there are still older systems being sold as well as the new system. You can find plenty of information on both systems on the internet retail store sites.
Sorry, there was a problem. Please try again later.Simplisafe monitors it. If something sets the alarm off, they will call you first, then if you tell them to dispatch police they will. If they don't get an answer then they will dispatch them anyway. The customer service has been amazing. I think the range is 200 meters, so depending on how far away the detached garage is then it should be fine. You may want to place the base station closer to that end of the house if it tells you it is out of range. It is simple to set up and everything is easily adjustable.
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