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SimpliSafe - Protect Home Security System - White-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 185 reviews

92%
would recommend to a friend

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  • Rating: 5 out of 5 stars

    An Alarm System that puts me in control.

    Posted
    TECHBEENGOOD
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    There’s a nice feeling about knowing you have your home secured from break-ins while you are at work, or on vacation, or even asleep in your home. I’ll go one step further and say that I also like the idea of having control over the system. I like being able to add devices, add or delete features, and not be dependent on another service guy or locked into contracts because I changed something. SimpiSafe has an array of available sensors (entry, motion, glass break, camera, panic buttons) and extra keypads, key fobs, sirens and yard signs. You own and manage the system. If you want the monitoring, it’s there, but with no contracts, no penalties. and no pressure to extend. Monitoring alone is $15/month (3/2018) which uses the internal SIM card and the Cellular call system. There is also a Wi-Fi connection enabled under System Settings. With Wi-Fi you can add cameras for live viewing. Other plans have costs associated with live viewing via an App or recording. Monitoring by SimpliSafe and the details around an actual alarm situation are fairly standard. The Keyboard begins a countdown beep, giving you time to enter your PIN code. If time runs out, a siren sounds and a silent Cell or Internet call to SimpliSafe is initiated. SimpliSafe calls back to either cancel the alarm (IF you provide security word) or else they send police. SETUP: The “PROTECT” system includes 4 ENTRY SENSORS, a MOTION DETECTOR, a KEYPAD, and the BASE STATION. Other pre-packaged systems have more or less components and some additional types of sensors. The process begins by plugging in your BASE STATION. Location does not seem to be especially critical, but somewhere central seemed reasonable. Distribute your SENSORS to your preferred locations, remembering to yank the battery protection sleeves out. All sensors have adhesive pads, so think first, then attach. Same for the KEYPAD. I chose NOT to adhere it permanently, because I wanted it with me for setup, and I really wasn’t sure where to place it. The KEYPAD is very easy to use. That black screen at the top is actually a large 4-way rocker pad. Your selection choices are always at one of the 4 edges where you press to make a selection. Accessing anything on the keypad requires you to first enter a PIN you have created. Changing the status of your system always required that PIN. (several additional PIN CODES can be created) Now comes the “discovery” process. Each sensor has a slightly recessed button which I depressed. The KEYPAD, which I was carrying around with me lit up with a notification that the SENSOR and its type was recognized as soon as I pressed it’s little button. The KEYPAD was requesting me to name it. There was a lengthy list of useful names I could scroll through and then select. Done. Move on to the next SENSOR, no matter the type. The KEYPAD again recognized the SENSOR and its type. A list pops up, I selected a name, and moved on. I was done in minutes. It took longer for me to decide where to put the various sensors. SimpliSafe has thought through this technology pretty completely. At no point did a sensor fail to register. My home is all on one floor and extends 2800 square feet with a decorative brick archway which somewhat divides the home. No problem for me, although those of you with rambling mansions might have issues I didn’t see. At this point you can conclude your setup. I went back into the keypad to add my Wi-Fi as a link for monitoring, The system offers a phone number for setting up monitoring . . . but you can choose to bypass that offer . . . without badgering. I’m still testing my system, but it’s hard to fault the device performance. COMPLAINTS: I wish the SimpliSite site navigation was friendlier for owners. Getting places at their site the first time was easy. Getting back or getting around to those extras an owner might want was trickier. The BASE STATION siren seemed too tame for me; although if I wasn’t paying for monitoring, I’d certainly acquire another siren anyway. SUMMARY: I have the impression that SimpliSafe has been steadily evolving this product to incorporate emerging technologies and take advantage of lowering component costs. This very new (3/2018) iteration of the SimpliSafe product sure offers enough flexibility for my purposes. I don’t always need monitoring even if I always want an alarm to set. I may want to reconsider locations or types of sensors. I like the idea that I might take advantage of newer components as they become available. I guess I like the idea of being in charge. And, it’s not as if there is a price penalty; in fact, it’s quite the opposite.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simplisafe vs Xfinity Home

    Posted
    TonyMSP
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    I’ve had xfinity home security for the last 2 years and when my contract finally ended, I knew I wanted a security system that didn’t have a contact and required special technicians to come out to install equipment. After seeing some Simplisafe advertisements, I knew this could be the system to replace xfinity. What drew me to Simplisafe is the ease of install, no contracts, simple and affordable pricing, and feature rich with room for expansion. I will go into each of these in a bit more detail and how it compares to xfinity. Installation out of the box was a breeze for simplisafe. Instructions were well written and it was practically self-guided on pairing and installing each sensor. Door sensors, motion detectors, and keypads were all peel-and-stick with no drilling required. They all come with month(s) long batteries too. Xfinity would have required you to be home and send a technician out to install the same type of sensors. The pricing packages is straight forward and much lower than xfinity. Xfinity requires a 2 year contract too. The three plans for simplisafe at the time of this review was $14.99 for standard monitoring, $24.99 for app support, and $5 more for camera support. All plans includes police or emergency dispatch. The $14.99 plan is for folks who just wants to set the alarm and forget it. The $24.99 is what I opted for and that plan was for app support. The app for my iphone is very similar to the xfinity app. It allows me to arm and disarm my system with my phone. I like having the phone app support because it allows me to check if I armed the system when im not at home. The app also sends push notifications to me if the alarm has been triggered or disarmed by another household member. I do find it silly that its an additional $10 over the standard coverage for app support. Is it worth it? Yes for me because app support is important to me. I have forgetful family members and will occasionally need to check via app if the system is armed. Simplisafe would really dominate the market if their $14.99 plan included it all. The $5 additional camera coverage just allows cloud storage of your recordings. Most other places like Arlos offers free cloud coverage. These simplisafe plans are still very much cheaper than an out of contact xfinity home plan and that ranges from $40+ a month. The features of the simplisafe is similar to Xfinity. The 3rd generation keypad has a nice monochrome dot matrix display. The keypad also lights up at night when you need it and blends in well with your décor. The keyboard does nothing else but arm and disarm, unlike Xfinity’s screen monitor that shows your camera feed, weather information, etc. The door sensors are similar between both companies but the motion detector for simplisafe is a bit friendlier for large pet owners. Simplisafe’s motion detector aims straight out and also down. The installation guide will suggest that if you have bigger dogs to install the motion sensor 4 feet off the ground and upside down. This will allow dogs to walk around under 4ft without tripping the alarm since the upside down motion sensor now aims straight out at 4 feet and to the ceiling. The app for xfinity has a bit more advanced features like: push notifications if the alarm hasn’t been set during a specified timeframe, very detailed activity tracker that shows time stamps of all opened and closed doors, and a bit more automation with supported smart home vendors like automatic door deadbolts, thermostats, garage doors, etc. I don’t see why simplisafe’s app can’t be just as robust with just an app update. Perhaps in the near future. Simplisafe is overall a great system and directly competes with all the other big named security systems. The flexibility to go on their website to buy more door sensors, key fobs, etc and install yourself is what makes this system unique that youre not handcuffed to their technicians. I may get another system for my camper/rv as Simplisafe doesn’t require WiFi to work. It has it’s own cellular service so I can still arm, disarm, and get notified if my camper/rv was broken into.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Simple no contract home security

    Posted
    DavidJr
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    For a basic self-install starter home security system, with no contracts, this one isn’t bad. It is super simple to set up as the keypad is wireless and walks you through the setup and the sensors all have sticky tape pre-installed. It has replacement sticky pieces and also comes with screws if you decide you want a more permanent installation for each piece, though the screws are really small. All of the pieces have a base that they can slide off of so that you can screw them in place or when you may need to replace the batteries. This package comes with 4 entry sensors, one motion sensor, the main speaker and wireless keypad as well as a yard sign and some stickers. Once installed you have to go to the website to activate with the serial number. There are 2 basic plans with a monthly rate that can be cancelled at any time. One is only 24/7 monitoring and the other includes interactive options, such as mobile app, SMS/Email alerts and website control. Both options include cellular connection, however, that connection can take up to 72 hours to activate. Even still, if you connect it to your WiFi, there is a 72 hour “test” period where emergency services will not be called if your alarm is tripped. With the interactive options you get immediate notification when sensors are tripped and the alarm is activated/deactivated while the monitoring service will take time after the alarm has been tripped to notify you, get your security word and then notify the authorities. You can also set secondary contacts through the website, though they will need to know the security word as well. As for the device the speaker is soft and talks to you during setup, however from that point on it only makes tones for when sensors are opened and closed. It is odd since when you identify the sensors it speaks the name, “Front Door”, but not when they are opened. However, the application and notifications do show that name. Compared to other security systems, the speakers really is not that loud, loud enough to let you know it is going off, but not as ear piercing as other systems. During entry and exit, when the alarm is set, the keypad makes a tone that is extremely low, even set to max volume, if the keypad is not by the door, you might not even realize it is counting down as you left, leaving the alarm to go off as you walk away from your house. However, the main device does have a light to it so that if it is in the open it is easy to see the glowing red ring to let you know it is armed. You can also arm the device while sensors are open without even noticing. The keypad and application will give the notification, but continue to activate without any confirmation. The keypad also has a panic button, should you want to trip the alarm for sound, however this does not notify the monitoring service. Compared to other professional systems that usually have a long term contract and higher fees, this is an easy system that you can use without service if you just want a local alarm or activate whenever you need someone to remotely monitor.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    I want to love this system BUT......

    Posted
    NHGuy
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've only had this system for 3 months and in that time it has worked flawless and conveniently. I called S.S. and had them make note to never call the police. I just want the loud sirens to go off and scare away potential robbers and if my wife is home the siren would wake her up and she can "protect" herself with other means. Now if the system does go off I would get the call from S.S. and I can make the judgement if I would like to call the police myself or if my wife were home she could call 911 if there were an emergency. With that said, S.S. assured me no police would be contacted (ever) Well today I armed the system and left the house, didnt even make it to the end of the driveway and my phone is ringing. I didnt get it in time since I'm busy trying to back my car out onto the street but I seen the call was S.S. The wife got the call too but was working and didn't have her phone nearby. The police were called even though my account specifically says never call the police. So that annoyed me but the worst part is the system was tripped due to the panic button being hit. The app time line says the panic button was hit 1 minute after I left the house. I'm thinking I accidentally hit it and it's all my fault. No biggie though it's all set. Cops called and I said false alert. So now I see all is well and get ready to head out to work for a second time. I arm the system, hop in my car and take off. About 10 minutes down the road I decide to check the app again and sure enough the panic button is hit again. This time according to the timeline it was hit 5 minutes after I armed the system. So now I know for a fact it's not me accidentally hitting it..... theres something wrong with the system. The wife calls me and says they called her again and she thinks its because of the first false alarm. The weird part is they never called me about the second false alarm they just called her. I have it set up so I'm the first call, shes the backup. So now even though they spoke with her the cops were called again and are heading to my house. I turn my car around again about 20 minutes from home to head back. I get home to meet the police, say it's a false alarm and they take off. Mind you, I only get two false alarms a year from the police before they start issuing me fines and I just had 2 false alarms in a single day after owning the system for 3 months (not even a full 3 months) I call S.S. dispatch and the woman on the line tells me she doesnt know why police were called because it clearly states that I do not want them to be called in the note section. So what's the point of even making the note if it's not going to be followed. Now I can't arm the system because I have no clue why its even getting tripped in the first place and I fear I'll be fined from the police. Ironically these false alarms happens today (January 1st!!!!!) So on the very first day of the calendar year I have already wasted my 2 false alarms and they weren't even my fault. Also it's worth mentioning that the app is pretty well laid out but since this is the first time I've had a triggered alarm I noticed that the app does not alert you the system is going off.... it does if you open the app but I would have never opened the app if it weren't for me seeing that S.S. called me. I will be calling S.S. tomorrow because the customer support center is closed on this holiday and I will ask for a refund with full intentions of taking down all the equipment and sending it back. What's the point of a security system if the company doesnt do what I say (dont call police) and if the system cries wolf. Not happy at all. Plus I arrived at work late due to the issue and lost out on some pay. No thanks S.S. I'm going to try another brand.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Wireless home security with or without the fees

    Posted
    dronedad
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    I have been waiting for the google homes and the alexas to prompt something similar to what happened with the refresh of the simplisafe this year. I was hoping that the newest version would talk more with smart home devices and be able to trigger customized alerts without the need for monthly monitoring fee. The 2018 redesign of the simplisafe gets most of the way there, and I wouldn't be surprised if Google Home and/or Amazon Alexa support is only a software patch away. Components and setup: The system is all wireless with the exception of a power adapter for the main base, and the need to mount the keypad. The keypad is the brains of the entire operation, letting you carry it around to set up the system and connect them one by one. this is genius and worked very well for me. The entire unboxing is quite pleasant with things nicely nested and labeled. Instructions were useful but not overly technical and got you going. This set comes with a decent number of door/window sensors, one motion detector, the keypad and the brain/siren. Once they're placed/confirmed then you press the button on the sensor while navigating the add device menu on the keypad and it tells you when it connects. Sensors: So far the door and window sensors work flawlessly. this is an easy one to do well I guess. I followed the instructions and mounted the motion sensor in a sort of "upside down" manner so as not to have any false alerts from the dog. I appreciate that this system is also designed with pets in mind. I haven't had any false alerts yet, but then again the only alerts I've had are the ones I've triggered myself to test the system. Brain/Keypad/monitoring options: I loved using the keypad a sort of tablet device to set up and modify the whole system. I couldn't help but wonder if they could have cut some costs if that could have been done from a smartphone app. Speaking of I did download their app and found that it was pointless unless I had paid for their monitoring. here's where the simplisafe falls short. I am unable to get the system to do anything but set off the siren when an alarm is tripped UNLESS I pay for monthly monitoring. When compared to some of the main competitors like the Lowe's Iris, this pales. I felt that it should at least be able to alert me via the app or be able to send me a text. I understand that the money is in the monthly monitoring and not the hardware itself... but I refuse to add that to my bill so someone else can call the police for me. I was underwhelmed by the useless app and even less impressed with the options without paying the monthly fee. I'm going to use it this way for a while and see how it goes, perhaps I'll spring for it. At least I get one major form of security that I needed at this point: I can tell if one of my young children has somehow gotten the door/window open at night when I'm not near their bedroom. This alone is worth the cost for me. I assume more integration is coming, but until it does, this thing doesn't talk to my google homes. Even then the role of security might still require these to be kept appliance grade. Overall it does what it set out to do, I'm just bummed it can't do more. I also own an Arlo system that gets used at another site, and the app for that system has all kinds of alerts and different options that are software based, I was hoping this was similar in options. I'd rate this five stars for the hardware and setup, ease of use, and it's only the app and inability to connect it to other devices or control my own alerts that keep me from giving it a full five stars. I'm torn on whether or not I'd recommend this to someone. As a straight security system, it's quite powerful, but this is the age the of the smart home!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    SimpliSafe, The Guardian Watchdog!

    Posted
    WesternSky
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    SimpliSafe is a complete home security system in a box. The unit is marketed with 4 window/door monitors, 1 base station, 1 wireless keypad, and 1 motion sensor. System set up takes a few short minutes. No need to drill holes into your walls which is a blessing in disguise. So you may be wondering if the SimpliSafe alarm system is right for you? Keep reading and I will help you become an educated consumer. The SimpliSafe system will offer protection if your power goes out, as it will keep monitoring your home for an additional 24 hours. For those consumers that have pets you need not worry about false alarms. The unit has a motion sensor which dectects "heat signatures" of humans and not your pets. Pets will not set off false alarms, which means that your dogs and cats can roam freely around your home. We all know that animal or pet false alarms become a deal breaker if your home alarm system is unable to correctly make this distinction. You can also accessorize your Simplisafe with environmental sensors such as water, fire, carbon monoxide and smoke detectors. If this is your first venture into the market for a home alarm system, it is very important that you know that there are other home alarms that offer both indoor and outdoor cameras with their products, as well as mobile access via your home internet/smart phones. Having smart phone/mobile access means that you can activate your home cameras (both inside and out), to immediately see what's going on in your home. They also record a film clip of an intruder should there be an activation. The best news, is that there is no need to pay a monthly home monitoring fee on some of the other home monitoring systems. One of the great options of this unit is that you the consumer have the option to choose professional monitoring. There are 2 types of professional monitoring services which are available (for a fee), i.e. the Standard or Interactive Plans. You can also use the system without professional monitoring, but there are drawbacks. Remember, you don't have access to the Simplisafe mobile app without a subscription to Interactive monitoring. Without a monitoring plan, you do not have access to any texts, email messages, or the online command center. In my opinion there is need for improvement with regards to having mobile access even if you self monitor. This would give you the option of monitoring while vacationing or while your shopping at your local supermarket. Having the option to add an outdoor camera to your system would also be a nice option. In closing, if you are looking for a decent home alarm monitoring system, the Simplisafe system coupled with a monitoring option is a great choice. Your residence will be protected by a 24 hour a day monitoring service and gives you that safe feeling. The Simplisafe system is a no brainer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not What I Thought It Was

    Posted
    CMCMom29
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    I am really disappointed in this product. My goals were a little different than most in that I was looking for less outside security and more inside security. I have children with Special Needs that like to go outside when they aren’t supposed to, and do not have the normal aversion to danger. I wanted a system that would alert me to the doors being opened and the normal security features would be a bonus. My understanding, though it may have been an error on my part, was that you could use this product without paying for additional monitoring. I opened the box to find the base tower, a motion sensor (which I have yet to install), four entry alarms, signs with stakes, and misc. parts. I would never use the signs, so I feel these are a waste. I plugged in the base and installed three of the entry sensors. I followed the instructions for set up, which are easy to understand. However, where I ended up running into problems is the wireless set up. I have a mesh wi-fi system. The keypad (on which you perform the set up) would show my internet connections (both bandwidths, which it labeled [my network name]A and [my network name]B). When I would put in my password, though, I would get a message saying that my password was incorrect. I tried both bandwidths, and received the same error. I thought maybe it was a network issue, so I decided to try again later. It still didn’t work. I verified my network password in the admin functions of my network and it was still not correct, per the unit. I tried troubleshooting online with little luck. The only answer that I thought was applicable to my situation was to change the name of my network. When I tried to do this, I received a message from my network software that all 26 of my connected devices would be bumped offline. I didn’t want to take the time to reconnect 26 devices, so I didn’t try that. The app is of no help unless you are a subscriber. The fees run $15/month (basic) and $25/month. You must subscribe to the $25/month plan to be able to use the app and control remotely. The most disappointing aspect of the experience, though, was their Customer Service. I called for assistance and spoke to “Anna”. Anna sounded less than thrilled to be taking my call. I explained my issue with the unit. She asked me for information to look up my account. I said that I didn’t have an account yet (I hadn’t got that far in the process). Her reply was, “Well, how am I supposed to know what you have if you don’t have an account?” I had the serial number from the unit in hand, but I wasn’t asked for it. I was put on mute repeatedly (I could tell as the call center was very noisy) and was told that, if I didn’t have an account, she couldn’t help me. I became frustrated and hung up. The positives of this unit are many, aside from my poor experience. The entry alarms, while not actually turned on, are active and will chime anytime a door is opened. The unit is attractive and doesn’t stick out in our décor. The instructions were easy to understand and follow until I ran into my issues. I would recommend this product if you were looking to subscribe to the service at $25/month. That is the only way that I see you would be able to take advantage of the unit’s full functionality.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Reliable and Cheap Home Security

    Posted
    Turab
    • Tech Insider NetworkTech Insider Network

    The best thing about the SimpliSafe defend system is that it is very easy to setup and use out of the box. Can be configured and setup in like an hour or so and the customer support is great and provide easy to follow instructions on how to use it. The other great thing about SimpliSafe is that it's a completely configurable system, with five packages available. If you feel the need of a camera, you can easily add one to this system, Similarly extra sensors can also be added. The base station is capable of managing up to 41 of them. The base station that powers the SimpliSafe system is a 10.5-inch-tall large white plastic cone with a blue light at its base; it glows steadily to tell you that the alarm is on, and pulses to tell you there's an error with one of your sensors. Setup of the base station just requires placing it in a central location within 400 feet of your sensors and 100 feet of your keypad(s), and plugging in the included power cord. It doesn't connect to your Wi-Fi router, which gives you more freedom in placement. Inside, there's an 85-decibel siren, a backup battery, and a SIM card that allows cellular communication for monitoring. The keypad and sensors are powered by user-replaceable lithium batteries, which should last about five years with standard use, and the system will warn you when they need to be replaced. Installation requires no wiring or drilling. I simply pulled off the battery-activation strips, peeled the backing on the 3M Command-like strips, and adhered each component according to the instructions in the included Owner's Manual. Components are easy to move around without damaging your walls, and you can take the system with you to your next residence, which is a welcome feature. If you'd rather, you can use the provided screws to install the components in a more permanent fashion. One nit: The hardware—particularly the base station and the keypad—looks dated. The chunky white plastic coupled with the tiny, monochrome display on the keypad look seriously retro. When the alarm is armed and a sensor is triggered, the keypad will beep, and you have 30 seconds to enter your PIN. If you do not enter it, the base station siren activates and sends an alert to SimpliSafe, and the company will contact you via phone and ask you for the safe word that you designate during setup. If you don't get the call, or you don't provide the safe word, the Emergency Dispatch Center will send the police (or firefighers in the case of the smoke and carbon monoxide sensors). Bottom Line: SimpliSafe succeeds in keeping things, well, simple: Setting up the system, which includes installing the keypad, entry sensors, siren, panic button, and environmental sensors, then setting up a PIN and testing everything took me about an hour.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Extremely impressed!

    Posted
    Linksys
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    The ease at which it takes to set up the simplisafe system is on the level of Apple products, anybody and I mean anybody can set this system up! So many companies make claims about how easy pairing or setting up components of their system are, simplisafe says it and means it! The versatility of this system is second to none, it has so much versatility with where you can put components and what you can do with it. They have keyfobs, freeze detectors,water sensors, smoke alarms, CO alrams,panic button, siren for out or inside, video camera with privacy shade for when your home and soon they will have a video doorbell. These are some of the things you can add to your system at very reasonable prices. The monthly monitoring (which can be month to month) starts at $14.95 and $24.95. The system has cellular built in which simplisafe does not charge extra for like most other systems. This system is hands down the best, easiest, and most versatile alarm system out right now in my opinion. The only negatives for me would be better range for the motion sensors. But, with the fact you can add extra motion sensors for like an extra $30 a piece, it’s really not that big of a deal. And the fact you can only use the app to control the system with the $24.95 a month plan is the other. Piece of mind, upgradeability, versatility, just a few of the reasons I absolutely love this system. And with the simplisafe guarantee of 60 days to try it, test it, love it or return it, I don’t think you can go wrong.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Innovative Home Security

    Posted
    vrs99
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    Simply what I like is the feeling of enhanced safety for my family and home. The system name is appropriate, it is a very simple system to take out of the box and have up and running in a short time. On the box it states “Open box, Plug it in, Protect Home." My young son and I were able to review the included user’s manual, install motion and entry sensors, base station, keypad, add to our Mesh Wi-Fi, and complete all custom settings in a little over an hour with our system operating perfectly. Detached Garage entry sensor is located 42’ away from our home and about 75’ from the base station, operates flawlessly. The garage sensor is connected to our Mesh Wi-Fi router in the garage as well as the built in SimpliSafe cellular. Wi-Fi – The system comes with cellular. The manual states that by setting your system up on W-Fi the system will update faster and be more secure. Setup options allow naming of all sensors throughout your system and setting up additional User Codes which do not have admin rights. After installing our system last night I have already ordered additional sensors, keypad (for garage), FOB and a panic button. The system is highly customizable and covers all the bases in home security for us. You have the option of running a standalone home security system without monitoring, 24/7 Alarm Monitoring for $14.99/mo, or the 24/7mo Alarm Monitoring + for $24.99 which adds APP support for your mobile. Both monthly monitoring agreements are quite competitive. The mobile app does not work in standalone, app is very limited in the $14.99 monitoring (cannot mange or turn on or off the system). The app as I understand it (have not tested) is fully functional under the $24.99 monitoring program. Bottom-Line. This is a highly innovative system which is easy to install, can easily be adapted to growing needs and can teach to a young child in minutes how to use properly. Looks good in the home, blends in nicely. Like the blue hue light around the bottom of the base when you are home and secured, nice soft decorative comforting glow. As I mentioned above it feels good knowing I have added an additional layer of security to my family and home.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nearly perfect home security solution!

    Posted
    TechMatcher
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    I have been eagerly awaiting the arrival of my SimpliSafe Protect system - and it arrived a few days ago! Setup was a breeze! Unbelievable actually - even Grandma was impressed as she watched! Pull the battery protection tabs and the base station and all sensors sprang to life and registered - no problems at all! I quickly ran the 4 entry sensors to the 4 exterior doors in my house and placed them with easy (self stick pads were already on each sensor). I then placed the motion sensor in the main living area. Next, I labeled device within the master controller - again very easy to do. Super impressed thus far. The next steps was service activation. I had not planned to activate the service and pay the $15-25 per month - although I admit this is pretty reasonable. This is where the system falls short in my view. Although the base station has two communication methods (cellular primary and WiFi secondary), you can only leverage either of them with a paid service plan. I would like to be able to use the WiFi connectivity and the SimpliSafe app on my iphone to receive text alerts and notifications of events at my house - but that is not possible without the $25/month service plan. To me - this is the biggest downfall of the product. Fix this - and now we're talking!! There are tons of add-ons that make this product really shine. Freeze alarms, water sensors, some and CO detectors and I even hear doorbells are coming soon! Very capable, easy to setup with relatively few faults - albeit a fairly large one to me. Again - if you are looking for an easy, quick, DIY solution, want remote access via your phone and don't mind paying the $25/month - this is for you! Personally, I gave it only 4 stars due to that limitation of requiring the service to be actually useful.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent Product, but Lacking Customer Service

    Posted
    Nate
    • My Best Buy® Elite MemberElite Member

    I have now had the SimpliSafe for 1 month and the system overall seems to work well. However, my front door sensor and the motion sensor kept falling off. I eventually had to use the screen for the motion sensor in the basement and add additional adhesive to the front door sensor. In testing the sensitivity of the motion sensors, it is a hit or miss. I have two motion sensors for each floor. I had armed the system and stood in front of sensor jumping and waving my hands and did not detect any motion. This is really troubling to me, not sure why the basement ones work well and the one upstairs does not. I do not have full confidence in the motion sensors and because of it, I added window sensors in those locations for additional peace of mind. Regarding customer service, I have called them regarding two matters and the persons whom I spoke with were not knowledgeable about the products and anything technical. It was as if they were reading from a script or the instruction manual that was already provided. More recently, I purchased and then returned the Video Doorbell Pro because I could not integrate with my existing doorbell setup. I recently called to check the status of my refund and the rep was unable to confirm that the product had been received and when can I expect to see the credit. I was confused they were the ones who provided the return shipping label and should be able to simply track it. Well, I tracked the package while on the phone with the Rep and confirmed that it was delivered early last week. Still, the rep was unable to tell me when I could expect the refund. I'm sure that I will eventually see the credit, but their customer service is outright lousy and not helpful. For me, customer service is crucial for efficient home security. I need to have confidence in their system, the knowledge of the reps, and their responsiveness to issues relating to my account. I am going to give it another week or two to see how it goes. If this continues, I may return the entire system since it's within the 60-day money back guarantee period.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth it!!

    Posted
    Phjilek36
    • Tech Insider NetworkTech Insider Network
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    The only thing I wish it had, that it doesn't, is integration into IFTTT, which is a smart home app that does different things if something else happens. IFTTT Stands for "If This Then That." I use it with so many of my other smart home things. The keypad can be placed anywhere, so I have it out of plain sight, just in case. What I also love about wireless is that when the power goes out, this system keeps on protecting because it runs on batteries. Set-up is super easy. It only takes a few minutes, and no special tools required. I also love that as my lifestyle and family changes, I can add to this system. This system does require a monthly fee for service that calls for help on your behalf. But the fee is month to month. I can cancel and pick that service back up at any time. If you can’t afford the monthly payment, the system still provides value in that the alarm will sound and hopefully will be enough to scare criminals away. So, even when I’m not paying for the monthly service, there is still value as it is still a working alarm system. I like that I can customize alarm duration and volume, whether the base lights up when it is on, whether it talks, etc. I also liked that the base has a cellular connection, so you don’t need a landline and don’t have to worry about power outages. Ive heard certain carriers are better in different areas. These also hav battery backup and everything. It could have a key fob with a panic button that can be used to turn the alarm on and off, which would be convenient, but this package doesn't come with that included. Not sure when you would ever use it, if it is on your keys. I suppose if you enter your house and see a burglar....yeah. not going to happen. It can be added on, but at an additional cost. It comes with a base station, keypad, 4 entry sensors, 1 motion sensor, yard sign, and two window decals. I have 4 doors so it works perfectly. However I would like to have video, in case there is an alarm going off, I can see/record what is going on. Luckily, you can buy those individually. We have a lot of windows, so the motion sensor covers an entire room if placed in a corner. It is nice that the monitoring service doesn’t require a contract. So the part I wanted to really test was the person/pet detector. "The system is precision-engineered to detect the heat signature of humans, not pets." So yeah, I was skeptical, but after a couple weeks, no false alarms. I was shocked. We have 2 large English Golden Retrievers, and it never had an issue. The max distance the base can be away from the sensors, is 400 feet. I have mine on 2 different levels and it works fine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simple to Install and Use

    Posted
    RalphHenry
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    This review is for the SimpliSafe - Protect Home Security System – White. There are many versions you can buy. The basic part of the system will be the same i.e. the keypad and the base unit. If you want to look into the pricing and purchasing options, you can go to their website at https://simplisafe.com/ and a very nice interactive system will help you choose what you may want for your home. The system I got had the base and keypad and 4 door-entry devices and one motion detector. I could add other devices like glass breaks or smoke detectors to my system. The pricing for various items is about 20% or so of the price for competitors’ devices so SimpliSafe turns out to be very cost effective. I did research and only SimpliSafe devices will work with their base unit but since the SimpliSafe prices are better that is fine with me. This system does not take technical skill to install, it is super easy. They provided a step-by-step guide and I had the entire system programmed in less than 10 minutes. I have had other systems: CPI and ADT and currently have ADT and they seem overly complicated versus SimpliSafe. Simplisafe provides a method to tape the devices securely in position by doors, windows or walls so installation is very fast and no complications. The devices worked flawlessly over my entire house range. SimpliSafe has made the usage of the system likewise simple; you have the 3 needed modes, OFF, AWAY and HOME and there is a button for each. The ‘smarts’ are built into the system – I love it. If you want the system to have the monitoring, you will need to connect it to your WiFi or it can use cell towers to report alarms to their monitors who will call police or fire. You need to connect it to your WiFi in any event to check for and download upgrades. Now SimpliSafe does not lock you into a contract. In fact you don’t need to have a monthly service, you can set up the system and if you get an intruder there will be a loud siren if the passcode is not entered in time. The system will show you messages to help you understand any alarm activity including if the power went out (there is a built-in back-up battery to run the base unit for 24 hours and all devices including the keypad run off batteries. The monthly service rates if you want ‘monitoring’ are about 20-30% of what the other services cost. I did read that if you want to cancel the service it is instant – the other services make you wait 90 days after you send them a written notice of cancellation. I plan to cancel my other service and utilize Simplisafe. I also will expand my system. Another use I spoke to my wife about is to have a second base unit and keypad and a couple entry devices, that I can take on vacations where we stay in cabins and I can set it up in 5 minutes so when we leave the cabin we will have an alarm system. I recommend SimpliSafe, they got it right I feel and their system has a quality feel and is well designed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Basic Home Monitoring Without Contracts!

    Posted
    Indiaj0nes
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    What's in the box ----------------- Base station Keypad 4 entry sensors 1 Motion sensor Summary Review -------------- Simple No Contract Month to Month security system which performs as your basic home security system without any cameras Pros ---- 1. Its a month to month no contract call center based monitoring system (14.99 for monitoring, 24.99 for monitoring + Smartphone App Support) 2. You can also use it as a stand-alone system without the call center based monitoring, however, you will not have any features like text messaging, alerts etc 3. Its simple to install even if you are not handy 4. Its Wifi, you do not need a landline Cons ---- 1. No Alerts without paid subscription 2. You have to buy camera seperately 3. No smart integration (cannot work with zigbee lights etc) Detailed Review --------------- The setup is very straightforward and like they advertise, no drilling, just peel and stick. The pad connects to the base station and base station connects to the wifi so you can locate the base either centrally or in your room so that you know the status. The base station has battery backup and a sim-card integration to make it cellular. At the time of review, i setup my system as a standalone only which means that if armed, it will sound the alarm if i did not put in the pin in a 30 seconds, the base station will sound the 85 db alarm. I also have a samsung smart thing which does pretty much the same thing but i do not have the alarm installed, however what i really like about the smartthings vs simplysafe is the text feature and alerting me about motion sensing or a break in sensor. Samsung Smartthings also have ADT professional monitoring but it has a higher upfront cost and its 24.99 a month so in that regard, simplisafe is cheaper for monthly monitoring. However, one plus point about samsung smartthings is that it can control your smart devices. Final thoughts, i think this is a good basic security system with no frills and no monthly contract but i would love them to add smart integration in their next version which will make it truely unbeatable

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Security System and Easy to Upgrade

    Posted
    JCChiefsfan
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    I'm very impressed with the new upgraded system. The manual is one of the best and easiest manuals to follow and the design of the system is so incredibly easy to set-up and the keypad works perfectly and honestly just a pleasure to set-up with every option you will ever need. They have all the most used options for naming every device and I found the most convenient thing they have done is designed the keypad to fit into a cradle which you have the option to attach with the included tape or a more permanent option of using screws to mount the cradle to a wall close to the front door. Then just carry the cradle with you while you install the motion detector and all of the door and window sensors which only took me about a half an hour. After I had the system installed I took a little bit of time to check out the keypad to get familiar with the system, then ran the test mode and finally connected it to our WiFi and finished by going through all the options just to make sure I didn't miss anything and found the option to add a second pin number for a distress code in case of you being forced to disarm the alarm by an intruder which is a fantastic addition for my own piece of mind while I'm working night's. The last thing I like is Simplisafe has the lowest cost of all security companies for the monitoring service due to selling system's and we even have the option of not signing up for the monitoring service at all if you don't want the added monthly expense. So that brings me to the mobile app which I always consider as a great must have option until now as Simplisafe has decided to offer a phone app but you have to pay an extra monthly fee in order to use it which I believe is a rediculous idea and one option that I personally won't be using and because of this I unfortunately am unable to try it or give a review of the app obviously but hopefully they will eventually reconsider this decision but only time will tell. But besides the app, so far this is an awesome security system that I can happily highly recommend to everyone whether you rent or own from apartments to house's or even a small business as it is just a great flexible security system that is also easily upgraded and just couldn't ask for more!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Simply a Great Product

    Posted
    CoppinFam
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    Let's start off with this simply part, this is beautifully well designed and well achieved product. The UI here is so simple, ANYONE can set this up! The unboxing was fun; all of the product pieces were neatly packed and had each separate location and compartments. I can’t express enough that this product is very well made and incredibly loud. If you follow the directions and centrally locate the speaker piece, it will wake up everyone in the house. The installation of the mini detectors was also simply easy; take your keypad and set up the locations of the mini detectors and press the action button on the location lock and your keypad picks it up almost immediately. Don’t forget to name and save each piece and you're good to go. The possibilities are endless since there is also a fire alarm, carbon monoxide sensor, flood sensor and cameras that you can add in the future. The only drawback to this system I have is without the monitoring service you can't set up real time text alerts which is a separate monthly price of 24.99 with the included app. Also, if you already own other home systems like Google Home or Alexa, at this time they are currently not compatible. There are tons of other devices that are compatible, so this is not a deal breaker but it would help if they were. Set up time from unboxing to implementation and arming took me about 15 minutes. I was able to set up my entire home with four entries plus a motion sensor on two floors. Currently, I have the remote access device by my front door and it works just like a regular home security system. There is a home, away button that I press if I am in the house or leaving. There is also setup so that each individual in the household can have their own passwords when entering the house. All in all, this is a great start up system to have and I can’t wait to get more products to sync. Would I buy or recommend this product to friends and family???? Absolutely!!!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Piece of mind!

    Posted
    Yashiikor
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    Personal safety and security, this is what the Simplisafe Protect home security solution provides. The keys to remember with this solution are NO CON-tracts, no hidden fees, and no other catches. You get piece of mind knowing that your family is protected. In the box is a cylindrical shaped base station (looks like a speaker). 4 entry sensors, a motion detector, and keypad. The system was very easy to setup, no wires and no tools required. The first step is to plug in the base station, which serves as the brains of the system. It's large, but unlike the core components of most other DIY kits, you won't need to plug it into your router, so you'll have some flexibility about where to stash it. Once the base station has power, the menu will show you how to set up each of the sensors in your kit. For each one, you'll simply need to pull a tab to activate the batteries, then choose a wall on which to stick it. As you set your sensors up, the menu will provide helpful pointers on placing them in the right spots. When you're done, you'll be able to customize your settings right on your computer -- afterward, you'll plug the USB into a port on the top of your base station to automatically transfer your settings into the system within seconds. However, even when an attempt is made to break the keypad, the base station does its thing. If you're worried about false alarms, rest assured that SimpliSafe is flexible. You can program the system to delay the alarm for up to 250 seconds in the event that one of the sensors is triggered, giving you plenty of time to punch in your code or pull out your keychain remote before any sirens go off or any dispatchers are notified. You can also customize which sensors work on a delay and which don't. Say you want a delay when someone comes in the front door, but an instant alarm if the basement window gets opened -- SimpliSafe will let you protect your home the way you want. There are many competitors in the DIY security market, however Simplisafe is one that provides actual dispatch service. It's not perfect, I would like a solution with cameras or the ability to add 3rd party cameras. i would like to use screws instead of 2 sided tape to secure the keypad and sensors. However, those are minor concerns. Overall this is a cost effective home security solution.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Even Better than Before

    Posted
    jailoliv
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    Initial setup took less than 3 minutes. The keypad guides you step by step. No hassle. Even easier than the previous model (second generation). Even connecting to Wi-Fi was a breeze and you do not have to do anything about the built-in cell phone. The whole installation, including keypad on the wall and sensors took literally 16 minutes. It is that easy. If you move to another house, just take it with you because it is not much harder to undo it. As to appearance, this model (third generation) looks much better than the previous one which had a cheap plastic appearance. This one is still plastic but does not look bad at all. All the sensors are much smaller and the keypad looks much nicer too. The screen could only look better if it was color but it is clear and bright, and the text is extremely easy to read. All the keys light up too. No external lights needed. One of the features that I loved in the previous model was that you could choose PINs for different needs or persons and you still can with this one. For instance, you can have your main PIN to control the alarm and change settings, another to call the police silently in case somebody forces you to turn the alarm off, and a few others to give to somebody who needs access to your house but should not be able to make changes to the system. The other nice feature is the voice feedback from the base station. Having the flexibility of placing the base station wherever you want is a big bonus. The siren is much louder and the motion sensor can really tell the difference between a person and a pet. That is a great feature for anyone who has any kind of pet. Whether you pay the recommended 24/7 monitoring service or just decide to use it only as a scare-away-burglar device, it is a great system. My only disappointment is that the sensors are not compatible with the previous generation. I have a few of those but unfortunately, they are useless with this one. That is a pity for those considering an upgrade. Last time I gave it a 4-star rating because of the plastic look and I was tempted to do the same based on compatibility with the second generation but as most people are buying this for the first time, I will give it 5 stars because of all the improvements.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far its perfect

    Posted
    niteryder
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    I've had an opportunity to set up and use this great system and I am impressed. My last system cost thousands over the years including equipment and monitoring. This Simplisafe system is affordable and was installed in less than 45 minutes, no tools required. I could have set it up much faster, but I am somewhat of a instructional manual geek and spend more time than most going through the manual before I even touch the product. Setting up consists of plugging in the base, mounting the motion detector, and mounting the entry sensors. Once that is finished, you name each sensor and you are done installing. Next up is to activate alarm monitioring, which I have not done as of yet, but I do plan to soon. 24/7 Monitoring costs $14.99 per month with no long term commitment, and no contracts, period. I believe there is another tier available for monitoring at a slightly higher cost, but don't remember the specifics off the top of my head right now. The only issue I have at this time, is I have searched and searched the Simplisafe site and cannot find anywhere how to purchase add on equipment. The camera is listed, but nothing else. My system is kind of basic with 4 entry sensors and one motion sensor. Eventually I 'd like to add the camera, first on my list, as soon as I have some spare cash. Then I'd like to get another motion sensor, two extra sirens, a panic button, and then eventually a CO2 and smoke detector. But as of now I have no idea where to find them or how much they cost. This could potentially be an issue for some one who wants to budget for a system and add ons. They would have no idea what kind of cost they are facing after the purchase of the system. This is a great system and it has worked flawlessly, not once has it missed a door opening or motion in my livingroom. With the add ons the user guide says are available this has the potential of being one of the best, if not the best, most affordable system you can buy. Look out ADT and others, Simplisafe is here and I recommend anyone concerned with home security go out and get one.

    I would recommend this to a friend