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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 729 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers often highlight the ease of use and straightforward installation of the Home Security Kit 7 Pieces. Positive feedback also focuses on the system's performance and the competitive price point, while some users mention challenges with the motion sensor's sensitivity to pets and limitations with the app's functionality. Concerns were also raised regarding the adhesive strength of certain components and Wi-Fi connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 729 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great! Very easy setup!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the reviews and most said it was an easy setup and it was. I added an additional motion and that was easy too. My windows and doors are trimmed out in a way that I will attempt those connections at a future date.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my SimpliSafe system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using SimpliSafe for years, now installed in my 4 to house. Very easy install and easily paired with base station. The monitoring service is very responsive to an alert. Great self-install system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something that I could install myself. This was exactly that! Very easy to setup. You can purchase additional pieces if you like I did they were added on just as fast. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Motion sensor

    Rated 5 out of 5 stars

    Unexpectedly Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system was very easy to install. It was easy to install in an apartment which was highly surprising. The app is very easy to use and supper simple. The sensors are easy to relocate and no need to drill which makes it ideal for those who move "homes" often or travel a lot. I can see this being set up in a dorm room. The motion detector is not super great but it does work. If you buy this product you should test the motion sensor and really see what the best location would be. I always felt that the higher the motion sensor the most efficient but it did not prove to be the case for this sensor so if no pets I recommend 4.5 feet high

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Price

    Rated 5 out of 5 stars

    Great system for a great price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the system. Easy installation, and very easy to add more devices. Love the 24 hour monitoring, with the app letting me view in real time as well as arm or disarm from anywhere. And can't beat the price especially with no contract.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Price

    Rated 5 out of 5 stars

    Great system and great customer service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very impressed with this system! First of all, it was easy to install, although it took longer than mere minutes, mostly because I needed to clean the surfaces where I planned to adhere the sensors. Once that was done, setup progressed quickly. I made a mistake while installing the HD camera, so I called customer service, and the agent was very friendly, patient, and extremely helpful. The mistake was clearly my fault, not the fault of the instructions, yet the agent never got impatient. She patiently got me back on the right track and gave me the confidence I needed to finish the setup. The view from the camera is amazing—definitely HD quality. I feel like I got a great system for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Motion sensor

    Rated 4 out of 5 stars

    Piece of mind

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this system to give me piece of mind while away for business and pleasure. The self-installations was simple as the system walks you through the steps. It gives notification when the WiFi is disconnected and when there is an interruption on power. Cons: 1. you have to subscribe to a $25 per month plan if you want them to monitor it for you. 2. The self adhesive tape on the motion sensors do not stick well and resulted in It falling off the wall and causing a false activation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Performance
    Cons mentioned:
    Wifi

    Rated 5 out of 5 stars

    Nice system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, easy install, system works great, only knock is that system has to operate on the old 2.8 ghz wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Genial

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is one hundred percent safe, it leaves my house insured against any threat, it is very easy to install and use. I recommend it at 100.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Beyond providing simply Peace of mind to providing true security

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Affordable alarm system

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for a few months now and am over all pleased with it. It was easy to install and much more affordable than conventional alarm companies. My only complaint is that the smoke and carbon monoxide detectors do not seem to link to the system, even after 2 hours on the phone with tech support, so I have been forced to use them just as stand alone units. This keeps it from being and complete home monitoring system and should be considered when purchasing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Alam

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our son's apartment for collage. What a great investment in out peace of mind. Very please how easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simpli Safe Home security

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Simplisafe alarm system. Great customer service and easy to set up. It's great to feel secure and monitored so safely.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy and simple setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simplisafe kit had great instructions to setup everything without any issues. I reccommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    BEST VALUE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and it works very well! Bought just the pieces I will use and no extras. The base has a voice that will guide you through use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System was easy to set up. Looks sleek un my living room and does not take away from the look. Great sale price also. Really inexpensive monitoring fees.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Feeling Secure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this security system a couple of months ago and I love it. It is easy to use and operate and the phone application is great.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Security System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The simply safe system is best and less expensive security system made hands down period! I purchased this for my son as a Christmas gift.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Impressed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after having my third discussion with ADT over pricing after I completed the 3 year contract. I was told one thing before the contract would be up in two weeks and then when it was up, told something else. In a huff, I went online to look at SimpliSafe which I had looked at over the last couple of years. Saw it on sale at BB, ordered it and picked it up in the store an hour later. Tore out the ADT devices and installed this in a couple of hours. I was fussy with the install so it took a bit longer than they say it does. Had it installed before I went to bed. The fact that there were no holes to drill in walls, woodwork or doors was great. Easy to remove because they use the 3M Command strips so you can put in new strips and remount again if needed. The little tails of the strips hide neatly within the covers. I did have issues with error messages saying the base was not connecting to the monitoring center every now and then. After a few calls to SimpliSafe support I had a representative that was trying to troubleshoot the issue, It turns out that if you have solid surface or stone counter tops, the base has issues communicating all the time. Putting a cork coaster under the base totally fixed this. He told me a magazine or anything not solid or stone would work. I have had a couple of incidences and was totally impressed with their response time. When I called ADT back to cancel service, of course, they told me I was going to a lesser system and very slow response times. Not true so far. Savings a ton of money on monitoring fees.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s is truly amazing easy to install and when you call the tech support team make sure everything works correctly

    I would recommend this to a friend
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