Questions & Answers

Q: Questioncan I use this on a French door/double door?

Asked 4 years ago by rose.

• A:Answer If it has a deadbolt then absolutely

  Answered 4 years ago by TlawsonVerified Purchase

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Q: QuestionCan I just use this lock and change the codes over the app without having to pay a subscription?

Asked 4 years ago by RodG.

• A:Answer You do not have to pay a subscription to use this lock but you must purchase the SimpliSafe base before use of this lock.

  Answered 4 years ago by StephOVerified Purchase

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Q: QuestionDoes anybody know if I can get the smart lock to work without the security system? I understand I can’t use app or Alexa. I just want to be able to use a pin to unlock door. Thanks!

Asked 4 years ago by Steph.

• A:Answer I personally purchase it without a security system or monitoring. The minimum components that you’re going to need are, the digital lock, Bass Station, and keypad. In my case I purchase them individually. And worked with the SimpliSafe customer service people to configure and connect all of them. It works perfectly without any moderating or ongoing costs.

  Answered 4 years ago by GMacVerified Purchase

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Q: QuestionIf all else failed, is there a manual key to unlock the door?

Asked 5 years ago by ChenL.

• A:Answer If your original lock has a key then the key still works. You are just replacing the inside portion you still use the existing lock. This just replaces the inside unlike some other smart locks that completely replace the lock.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionWhat type of battery is used in door lock

Asked 5 years ago by WOODY.

• A:Answer Alkaline battery Woody

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionIf there is no battery installed, how will the locking mechanism function? What kind of function does it have when no battery is installed?

Asked 5 years ago by customer2020.

• A:Answer It will only open from the outside with a key and will north lock via SimpliSafe app

  Answered 4 years ago by TlawsonVerified Purchase

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Q: QuestionDoes Best Buy Install this item in my area Patchogue NY

Asked 5 years ago by Anonymous.

• A:Answer I do not know, but you should have no problem installing by yourself. It was designed for easy self-installation. It took me about 15 minutes.

  Answered 4 years ago by BestBuyVerified Purchase

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Q: Questionwill this work on a storefront door with a narrow stile?

Asked 5 years ago by juco.

• A:Answer If you have a dead bolt already in door it should work

  Answered 4 years ago by Rockstir

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Q: QuestionWill this work with apple home link?

Asked 5 years ago by Anonymous.

• A:Answer No. It only works with the simplisafe alarm system

  Answered 3 years ago by cm2387Verified Purchase

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Q: QuestionHow long does the battery last in the lock (not the keypad) before replacing? Simplisafe says 8-12 months. Is that realistic?

Asked 5 years ago by Bobn2tech.

• A:Answer I am going on 9 months and so far I have not replaced the batteries yet. :)

  Answered 3 years ago by JWhit

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Q: QuestionCan this be used with the Alexa app?

Asked 5 years ago by laria.

• A:Answer Checking on amazon, yes you can. Add it from the “skills” on alexa’s page. The “skill” allows for control of SimpliSafe system (not just the lock).

  Answered 5 years ago by LoloVerified Purchase

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Q: QuestionHow much does the monitoring cost ? and is it monthly or yearly charge ?

Asked 5 years ago by Mark.

• A:Answer They have 3 options. 1. FREE 2. $14.99 3. $24.99

  Answered 5 years ago by jeffg268Verified Purchase

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Q: QuestionIs this lock compatible with Alexa

Asked 5 years ago by Chris.

• A:Answer You cannot lock and unlock with Alexa, but you can with the app.

  Answered 5 years ago by IH1967

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Q: QuestionIs it compatible with Nest doorbell?

Asked 5 years ago by Anonymous.

• A:Answer It's locked to Simplisafe. Not sure what compatibility you're looking for. Simplisafe is its own echo system, with limited compatibility with Alexa and Google home and none with IFTTT.

  Answered 5 years ago by JohnVerified Purchase

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Q: QuestionCan I install this on a gate?

Asked 5 years ago by Mona.

• A:Answer Yes. You can install this any place you would normally install a deadbolt.

  Answered 5 years ago by BaltimoreNeoVerified Purchase

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Q: QuestionHow many codes can I program in the external keypad? I was thinking of getting this for a rental property and would like to have a different code for each tennant. I know the main Simplisafe system is limited to five codes which I find very restrictive.

Asked 5 years ago by mikep.

• A:Answer This uses the same codes as the overall SimpliSafe system, so it has the same limit.

  Answered 5 years ago by Locko

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Q: QuestionDoes simply safe work with say "alexa" etc so I could just say Alexa lock front door?

Asked 5 years ago by Anonymous.

• A:Answer Alexa cannot be used to lock/unlock.

  Answered 5 years ago by IH1967

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Q: QuestionDo I have to pay a monthly subscription for this to work?

Asked 5 years ago by Flamthrower970.

• A:Answer Short answer is Yes. It is part of the monitor service that lets you control it through the app. I have 4 of them in our house and they work great. they lock automatically when I set the alarm.

  Answered 5 years ago by DougVerified Purchase

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Q: QuestionCan the PIN code be changed remotely if you discover that it may have been compromised?

Asked 5 years ago by Anonymous.

This question was asked about the related product: SimpliSafe - Smart Lock + PIN Pad - Nickel

• A:Answer Yes, in the app settings you can change your system pin as well as pins for your smart lock. If not should be able to give Simplisafe a call and they can help.

  Answered 4 years ago by dannixo

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