“I downloaded the app and when I enter frame ID it says it's not correct. But I'm looking right at the frame ID and it is correct.”

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• And no, v2 doesn't work either.

  Answered by Anonymous 1 year ago

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• I had the same problem but finally reached tech support. The answer is to download the correct app, titled Photoshare Frame V2. The original version doesn’t work.

  Answered by BbSue 2 years ago

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• I’m having this issue as well.

  Answered by Anonymous 2 years ago

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• Same problem. This is very frustrating. It simply doesn't work.

  Answered by Ecbr 2 years ago

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• I’m having the same problem. Super frustrating! I even tried the gift setup by scanning the number on the box.

  Answered by Anonymous 2 years ago

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