“I bought my boyfriend a new keyboard for his birthday in Feb, ‘18, and it’s still in the box. Now I’d like to purchase a karaoke machine from Best Buy, and I’d like to exchange keyboard for karaoke machine, plus the difference, of course. This possible?”
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Yes, it is possible. Even if you do not have your receipt, I found both Best Buy store locations in my local area to be excellent when it comes to honoring requests for non-receipted returns. Typically, you can provide the name and phone number of the person who purchased the keyboard, and they will give you a store credit or allow you to choose another item in the store. Of course, the item must be returned in its original condition and with all original packaging. If you have any problems with completing your request, I would recommend speaking directly to a store manager.
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