“My daughter's singing machine is having problems. It still connects to Bluetooth and you can hear the microphone click on and off, but the microphone is not transmitting any sound through the machine when spoken into.”
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Hello and Thank you for contacting The Singing Machine. We are truly sorry to hear that the microphone to your daughter's SMK250 MOOD has stopped working. You are able to buy a NEW compatible KIDs microphone directly via our website. Please visit: www.singingmachine.com, from the HOME page, click on the SHOP tab located toward the top of your screen, from the drop-down menu, click on ACCESSORIES. There you will see the few microphones we have available for you to purchase: SMK-105: Dynamic Microphone compatible with KIDs Series Product Line ONLY - $9.99 Here is a Promo Code to allow for 10% off your very first purchase with The Singing Machine. Simply enter Promo Code "karaokeon" at check-out to receive your discount. Feel Free to share this Promo Code with friends and families. Or you have the option to purchase a DYNAMIC STANDARD MICROPHONE with a 3.5MM Adapter Tip from any Retail Electronic Store. We hope this information is helpful to you. Should you need additional assistance or have other questions, we kindly ask that you contact our customer service department at (866) 670-6888. Our hours of operations are Monday - Friday from 10am - 5pm EST.
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