A:AnswerPlease visit info.skullcandy.com for troubleshooting information for connectivity. If that doesn't remedy your issue, please reach out to us at contact.skullcandy.com and we can assist you in getting a new pair that functions properly.
A:AnswerWe would love to get you a new pair! All Skullcandy products have a 2-year warranty. Please feel free to visit warranty.skullcandy.com to submit a warranty claim to receive a replacement pair of headphones as quickly as possible!
A:AnswerHey Nikki,
Thanks for reaching out regarding the Skullcandy Cassette Wireless earbuds. These headphones have Bluetooth 5.0 and will work great connected to an iPhone. You will need to use the Apple Dongle to use these wired with your iPhone!
A:AnswerNo. However if you feel this is an issue we’d love to get you a replacement pair that functions properly. Please reach out to us at contact.skullcandy.com an agent will assist you in getting a new order sent out to us as quickly as possible.
A:AnswerPlease feel free to visit info.skullcandy.com for troubleshooting information for connectivity. If that doesn't remedy your issue, please reach out to us at contact.skullcandy.com and we can assist you in getting a new pair that functions properly.
A:AnswerI purchases these for my daughter for our 6 hour flight. The main reason I purchased these were they area relatively inexpensive pair of Bluetooth earphones. The headphone also come with an optional removable 3mm jack. My daughter will be able to use these for school. They have a very long battery life which comes in handy. The headphones lightweight and fold up nicely.
A:AnswerHere is the user guide for the Cassette wireless headset. https://www.skullcandy.com/content/Cassette_UserGuide.pdf
If this does not help you can reach out to our customer service team anytime at contact.skullcandy.com and we'd be happy to assist you.