A:Answer Good afternoon.
The best way to figure out connection issues is to watch the short, walk through video Skullcandy has put together for issues like this.
https://www.youtube.com/watch?v=1VtCTxO7jF0&feature=emb_title
If you have any other questions, feel free to reach out to the support tab at Skullcandy.com
Thanks again for reaching out!
Best,
SKDY