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Sorry, there was a problem. Please try again later.Thank you for your feedback! Please feel free to visit the link down below for troubleshooting information for connectivity. If that doesn't remedy your issue, please reach out to us at contact.skullcandy.com and we can assist you in getting a new pair that functions properly. https://info.skullcandy.com/Support?Dest=hc%2Fen-us%2Farticles%2F360052905534-Jib-True
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