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Please feel free to visit info.skullcandy.com for troubleshooting information for connectivity. If that doesn't remedy your issue, please reach out to us at contact.skullcandy.com and we can assist you in getting a new pair that functions properly.
Sorry, there was a problem. Please try again later.Yes. You would make sure no Bluetooth on you device is on with both pieces in the case. Starting with the left side take out the ear bud and pressed the button 6 times and the light should go red. Place back in case and repeat with the right ear piece. Hope this helps.
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