Black Friday is hereShop new DoorbustersShop now

Main Content

Questions & Answers

Page Showing 1-20 of 23 questions
  • QuestionHow long is the manufacturer's warranty on this Snow Joe shovel?

    • Answer This Snow Joe shovel comes with a 3 year warranty for both parts and labor.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the cleaning path width of this Snow Joe shovel?

    • Answer The cleaning path width is 13 inches.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this Snow Joe snow shovel come with a battery charger?

    • Answer Yes, this snow shovel includes a battery charger.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat comes with this Snow Joe snow shovel?

    • Answer The Snow Joe 24V-SS13 24V iON+ 13-inch Cordless Snow Shovel includes a 24VBAT 24V iON+ 4.0 Ah Battery, a 24VCHRG-AC iON+ AC Charger, an Indoor/Outdoor snow shovel cover, an Ice Dozer, and a snow scraper tool.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the battery amperage of this Snow Joe shovel?

    • Answer The battery amperage is 4 ampere hours.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this Snow Joe snow shovel battery powered?

    • Answer Yes, this snow shovel is battery-powered.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does this work on wet / heavy snow?

    Asked by QueenSue.

    • Answer I’ve never used it on heavy/wet snow. With a little bit heavier snow fall I had to do it in smaller sections and go back and forth over it like 3-4 times. I had a deck and small sidewalk.it was still less time consuming than with a shovel and back was good. I actually was waiting for the aches to settle in but none.

      Answered by MommyDearesr615

  • QuestionDoes the cordless snow joe shovel work on gravel driveways?

    Asked by NicG.

    • Answer Dear Valued Customer, Thank you for reaching out to us regarding this inquiry. This product is designed for paved surfaces. If you need to clear snow from a crushed rock or gravel surface, push down on the handle to keep the scraper bar clear of any loose material that the rotor blades could throw. If you have any other questions, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%. Thanks Customer Service Team Snow Joe + Sun Joe

      Answered by Snow Joe + Sun Joe

  • QuestionHow many inches of snow does this shovel?

    Asked by D.

    • Answer 1 to 5 inches

      Answered by KimberlyFranklin

  • QuestionIs the snow shovel cover waterproof? Can it be stored outside?

    Asked by Happy.

    • Answer Dear Valued Customer, Thank you for reaching out to us regarding this inquiry. The cover is made of heavy duty fabric that won't shrink or stretch and is water resistant. The SJCVR-13 protects your electric snow shovel investment against dirt, ice, snow, rain, sun damage, tree sap, and bird droppings. If you have any other questions or concerns, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%. Thanks Customer Service Team Snow Joe + Sun Joe

      Answered by Snow Joe + Sun Joe

  • QuestionWhere is it made?

    Asked by Margie911.

    • Answer Dear Best Buy Customer, The Snow Joe - 24-Volt iON+ Cordless 13-Inch 4Ah Snow Shovel Bundle w/CVR, Ice Dozer - blue is made in China. Hope this helps, if you have any other questions please let us know. Thanks Customer Service Team Snow Joe + Sun Joe

      Answered by Snow Joe + Sun Joe

  • QuestionLots of news about problems with lithium batteries. Is this battery different? How do you care for it safely?

    Asked by Riverviewer.

    • Answer Keep in a cool place

      Answered by LeroyM

  • QuestionHow do I purchase extra batteries?

    Asked by Andy.

    • Answer Dear Andy, Thank you for reaching out! The Snow Joe 24V-SS13-TV1 Snow Shovel 24VBAT 4.0-Ah Lithium-ION Battery is currently out of stock. However, we’d be more than happy to assist you in finding alternate battery options. Please feel free to contact us at 866-225-9723, available every day from 9 AM to 5 PM EST, and our team will gladly help you with the best available solution. Best Regards, Customer Service Team at Shop Joe

      Answered by Snow Joe + Sun Joe

  • QuestionWhat will clog up the snow Joe?

    Asked by Anonymous.

    • Answer So far nothing cloggs the shovel it crushes ice also

      Answered by KimberlyFranklin

  • QuestionThe one I have doesn't have an adjustable handle to shorten the length. Does this one allow for adjusting length of handle?

    Asked by Dabs.

    • Answer Yes you can adjust the handle up or down

      Answered by KimberlyFranklin

  • QuestionWhat gage outdoor extension cord is recommended?

    Asked by Outdoor2025.

    • Answer No extension cord needed it is battery operated and great

      Answered by KimberlyFranklin

  • QuestionIs this snow joe self propelled?

    Asked by Linda.

    • Answer Not self propelled just push not hard

      Answered by KimberlyFranklin

  • QuestionWhat is the ice dozer for? Can battery be left on charger until needed? Can battery be left on shovel or will it lose power?

    Asked by CindyP.

    • Answer Choppig the ice and we take the charger off shovel all the time . Then when we need it it ia already charged for a second round of snow

      Answered by KimberlyFranklin

  • QuestionCan I get the Snow Joe cordless snow shovel assembled at store. If I can what is the cost?

    Asked by Spida.

    • Answer Honestly there’s not enough parts to get it assembled. You’d be better off just putting it together. There’s only a handle with a couple screws that you need to put on super simple. I’m not that great at things, but this was easy. It was great for somebody my age 63 who can’t lift heavy snow or shovel due to my back I really enjoy this thank you

      Answered by WEGranny