Questions & Answers

Q: QuestionIs this an on-site or remote service?

• A:Answer This is a remote service.

Q: QuestionWhat will the agent do during the troubleshooting session?

• A:Answer The agent will work to find a resolution for the software issue and ensure it is functioning properly.

Q: QuestionHow many software titles can the agent troubleshoot?

• A:Answer The agent will troubleshoot a single software title.

Q: QuestionWhat does this service include?

• A:Answer This is a remote service where a Geek Squad Agent will troubleshoot one software application to ensure it's running correctly.

Q: QuestionAgents said I would be refunded back support fee $99.00 because agent could not resolve my computer problems. When will I be refunded?

Asked 5 years ago by Anonymous.

• A:Answer Thanks for your question! The time frame can vary based on your original form of payment. If you would like us to look into this for you, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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