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Hi, Thank you for your question. Yes, all warranty claims are handled by Best Buy. Please take your warranty item along with a copy of your receipt to the store and they can help you. If you have additional questions, please feel free to call our California-based support team at 949-492-7777 and ask for Tech Support. We are available Monday - Friday, 8 AM to 5 PM PST. We are happy to help you out. - Sonance Customer Support Team
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