“I can no longer control the sound level with my TV Remote control. It's a Samsung TV with a Sonos sound bar. All TV Remote controls work EXCEPT the volume controls. I can manually control the volume using the thouch control on the bar speaker.”
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I’m sorry to hear about the trouble you’re experiencing with your Sonos Arc and Samsung TV remote. I can understand how frustrating it must be when the volume controls suddenly stop working. Here are some troubleshooting steps to help resolve the issue: Check Remote Control Settings: Ensure that your TV remote is set up to control external devices like the Sonos Arc. You may need to reprogram the remote in the TV settings. Go to your TV's Settings > Sound > Sound Output > Receiver (HDMI ARC) to ensure the correct sound output is selected. HDMI-CEC Settings: HDMI-CEC (Consumer Electronics Control) allows your TV remote to control other devices connected via HDMI. On Samsung TVs, this feature is called Anynet+. Make sure Anynet+ is enabled under Settings > General > External Device Manager > Anynet+ (HDMI-CEC). Reboot Devices: Unplug your TV and Sonos Arc from power for about a minute, then plug them back in. This can sometimes reset any connection issues between the two devices. Re-pair TV Remote with Sonos Arc: Open the Sonos app and go to Settings > System > Arc > Remote Control Setup. Follow the prompts to re-pair your TV remote with the Arc. Update Firmware: Ensure both your Samsung TV and Sonos Arc are running the latest firmware versions, as updates may resolve any compatibility issues. If the issue persists after trying these steps, please don’t hesitate to reach out to Sonos support at support.sonos.com for further assistance. I’m confident we can help get this resolved for you.
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