“Everything was working through my Sonos App one day including my Move speaker. The next day I could not access my Move speaker-doesn't even show up on my phone. What happened?”
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Are you sure that your move is filling changed?
Sorry, there was a problem. Please try again later.It sounds like your Sonos Move might have lost its connection to your network, which is why it’s not appearing in the Sonos app. Here are a few steps you can take to try to resolve the issue: Check Power and Connection: Ensure that your Sonos Move is charged and powered on. If the battery is low, it might not connect properly. Reconnect to Wi-Fi: If the Move has lost its connection, try reconnecting it to your Wi-Fi network. Press and hold the power button on the back of the Move until you hear a chime and see the LED light flashing. Then, follow the instructions in the Sonos app to reconnect the speaker. Restart Your Router: Sometimes, simply restarting your Wi-Fi router can resolve connection issues. Update the Sonos App and Firmware: Make sure your Sonos app and all your Sonos devices are running the latest software. You can check for updates in the Sonos app under Settings > System > System Updates. Reset and Re-add the Move: If none of the above steps work, you may need to reset the Sonos Move to factory settings and then add it back to your system. Keep in mind that resetting will remove the Move from your system, and you’ll need to set it up again. If the problem persists after trying these steps, I recommend contacting Sonos support for more specific troubleshooting assistance. You can find help and more at support.sonos.com
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