Questions & Answers

Q: QuestionCan I use a power bank for WI-1000x??

Asked 8 years ago by Human.

• A:Answer Yes. I tried hooking them up to a power bank I have and they charged! Going on a trip soon and needed to test that as well.

  Answered 8 years ago by RickJamesVerified Purchase

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Q: QuestionThese headphone are good at blocking out the sound of jet's engine while flying, but they kept shutting off. Is that because I am not playing any music or other sound? Is that the power saving feature mentioned previously?

Asked 7 years ago by Dave.

• A:Answer The answer from the Sony rep above is misleading. I bought these ‘phones last night and downloaded the app. The “standby mode” field does not allow or prevent the headphones from turning off after five minutes if not connected to BT or a wired connection; to me it seems to do nothing. When I disconnected BT on my phone, five minutes late the ‘phones turned off regardless of the state of that setting in the app. I have a very hard time with the concept of a wireless noise canceling device that MUST be connected to continue working. As a traveling professional who frequently flies internationally, I want a noise canceling set that allows me to cancel noise but not be connected to anything else while I try to sleep. These ‘phones do not do the job. I returned the ‘phones just now. Sony won’t get my business unless they come out with a fix.

  Answered 7 years ago by Anonymous

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Q: QuestionDo these have volume control on the neckband and are they able to be synced with a smart tv?

Asked 8 years ago by Natalie.

• A:Answer Yes there is volume control on inside of left side. My TV has Bluetooth, but it's suggested to only use with Audio. As there is some latency with Bluetooth in general. These do have a low latency setting in the app, and it seems to work really well, but if you focus on people talking there lips will move ever so slightly before what you hear. This is Bluetooth in general.

  Answered 7 years ago by J1Boogie3Verified Purchase

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Q: QuestionWhat does the B in WI1000X/B means? Is it an updated version to the WI1000X ?

Asked 7 years ago by Johannes.

• A:Answer Hi Johannes, The last letter of the headphones indicates the color of the headphones. WI1000X/B means color black model and the WI1000X/N means color gold model. Check this link for the specification of this headphones. https://docs.sony.com/release//SPECS/WI1000XB_mksp.pdf Regards, -David

  Answered 7 years ago by SonyListens

  
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Q: QuestionThe instructions said to charge via a booted computer. Is this the only option? Can I use a wall charger?

Asked 7 years ago by Cruiseship.

• A:Answer Yes, I use both my computer and an Apple wall charger to charge the headphones. There is no issue with either.

  Answered 7 years ago by TigerY

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Q: QuestionDo the ear buds retract or adjust in any way

Asked 8 years ago by Mp55.

• A:Answer They do NOT retract. There is a groove along the edge of each side of the neckband that you can push the cords into for storage or to reduce the amount of loose cord when wearing, but the cords aren't overly long, so I don't even bother with it when I'm wearing them.

  Answered 8 years ago by Chuck

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Q: QuestionDoes the microphone cancel background noise when on a call?

Asked 6 years ago by Anonymous.

• A:Answer For you yes, turning on noise cancellation will kill noise around you, but only for you. The person on the other end will still hear noise around you. It is helpful if you're having problems hearing the other person over background noise though.

  Answered 6 years ago by Soulxlight

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Q: QuestionDoes the earbuds work with android devices?

Asked 5 years ago by Cheetah.

• A:Answer Yes, these work with android devices. I have connected them to both iOS and Android.

  Answered 5 years ago by scomadVerified Purchase

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Q: QuestionHow well does the microphone block background noise and only transmit your voice while on a phone call? Is your voice clear and sound normal with the mic position? I have a similar Bose product and it is terrible at it!

Asked 6 years ago by DavidT.

• A:Answer They do not block noise out at all. They are really good at blocking sound around you but the other person on a call with you will hear everything you hear

  Answered 6 years ago by RaellVerified Purchase

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Q: QuestionWill they make the Sony 1000X with M2 or M3 technology in earbuds

Asked 7 years ago by Joyce.

• A:Answer Yes the Sony WI-1000X DOES HAVE THE M2 or M3 technology in earbuds, The head set is unbelievably awesome. The sound quality blows me away. Get this now.

  I would recommend:

  • 

    Sony - 1000X Premium Wireless Noise Cancelling Behind-the-Neck Headphones - Black

    User rating, 4.24 out of 5 stars with 283 reviews.

    (283)

  Answered 6 years ago by MetalHeadVerified Purchase

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Q: QuestionDoes this headset have vibration Notification when a call comes in?

Asked 5 years ago by Unhappy.

• A:Answer If I get a call coming in it either does one of the 3, the third being extremely rare. It either sends me a vibration and sound, just ringtone or cuts the headphones completely for it to send to the phone and continues normally after it.

  Answered 4 years ago by Godzilla

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Q: QuestionCan you connect to 2 devices.

Asked 5 years ago by LGInfimUSR.

• A:Answer Yes, but only one device at a time can be connected . You need disconnect from one Bluetooth connection before you can connect to another. I use the headphones interchangeably with my phone, tablet and PC without any problem. There is an app for smartphones that controls the functionality of the headset as well.

  Answered 5 years ago by JimnVerified Purchase

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Q: QuestionI cannotpair it tomy ipad. Doesn t show up on the listof blootooth devisces. Can anybody help?

Asked 6 years ago by Anonymous.

• A:Answer It's called LE-WI1000x bluetooth device. Make sure you hold the power button down when turning on until you hear "pairing".

  Answered 5 years ago by Bobby

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Q: QuestionMy sony headphones stopped working efficiently today left earbud little sound something happened??? I was so happy with the product but they let me down today owned them only 6 weeks what is the warranty policy???

Asked 6 years ago by Wano.

• A:Answer Hi, Wano! We regret to hear about what happened. We would like to know more about the issue and help you out. Please send us an email at [email protected] for further assistance. ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionThis is compatable for android

Asked 6 years ago by Lorie.

• A:Answer Hi Lorie, Yes, the WI1000X headphones work with any android device via bluetooth connection. Reference link: https://helpguide.sony.net/mdr/wi1000x/v1/en/contents/TP0001513157.html?search=android Happy to help, David

  Answered 6 years ago by SonyListens

  
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Q: QuestionAre the earpieces retractable?

Asked 7 years ago by Janet.

• A:Answer No but the cords can be tucked into either side of the headset. There’s a grove on both sides that allows for this.

  Answered 6 years ago by LuvBB07Verified Purchase

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Q: QuestionHow can I change the headphones name to claim it that is mines when I exchange it for a new one?

Asked 7 years ago by Anglic.

Q: QuestionI was wondering if you guys had these in stock right now at the store ?

Asked 7 years ago by Anonymous.

Q: Questionis there an online manual I can use

Asked 7 years ago by Anonymous.

• A:Answer https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-1000x#manuals

  Answered 6 years ago by JamesCTVerified Purchase

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