I purchased these headphones and it's been less than a year and when I listen to my music I can hear a crackling noise in both earcups when the bass gets loud. I updated the software today. What could be the issue? null

Question

Smiley531 · Accepted Answer

Sounds like a blown speaker. Would recommend replacing. If you have Best Buy’s geek squad protection you can replace in store no cost.

SonyListens · Answer

Hi Angryfish, thanks for bringing this up. Please refer to the link below for possible troubleshooting steps to fix this issue. Regards, ^Ron

https://esupport.sony.com/US/p/support-info.pl?info_id=1727&kbid=00024605&mdl=WH1000XM2
https://esupport.sony.com/US/p/support-info.pl?info_id=1727&kbid=00097458&mdl=WH1000XM2

“I purchased these headphones and it's been less than a year and when I listen to my music I can hear a crackling noise in both earcups when the bass gets loud. I updated the software today. What could be the issue?”

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