Questions & Answers

Name: Sony - 1000XM2 Premium Wireless Noise Cancelling Headphones - Black
Brand: Sony
SKU: 6029014
Price: 349.99 USD
Rating: 4.7 (1532 reviews)

Sony - 1000XM2 Premium Wireless Noise Cancelling Headphones - Black

Model:: WH1000XM2/B; |
SKU:: 6029014

User rating, 4.7 out of 5 stars with 1532 reviews.

Highly rated by customers for:

Show only Answered Questions

Page Showing 41-60 of 157 questions

Ask a Question

QuestionCan I put these on with wet hair?
Asked 6 years ago by Cece.
- Answer I've worn these in very very mild rain/mist and they always turned out fine. I think damp or wet hair shouldn't be too much of an issue but I would suggest using at your own caution.
  Answered 6 years ago by Sana
  Answer this question
QuestionIf I wear these headphones with my hoodie over them, will my music pause, skip tracks, or will my music stop and let ambient noise come in through the microphone?
Asked 6 years ago by Markvenz.
- Answer Im returning mine today because of this. I like to wear my hoodie and sweat a lot and music constantly pauses/skips tracks. So annoying
  Answered 2 years ago by Anonymous
  Answer this question
QuestionAre they uncomfortable for long listening sessions? I want them really bad because the sound quality is apparently out of this world, but the comfort is a big issue. I have medium sized ears.
Asked 6 years ago by Francis.
- Answer Very comfortable even after hours of wearing them. The only time I notice it gets uncomfortable is if I’m wearing my glasses, after a few hours it will bother your ears.
  Answered 10 months ago by JessicaV
  Answer this question
QuestionCan these be used with a v20 phone or just the iPhone
Asked 6 years ago by Glomac.
- Answer Hello Glomac, it should connect. You may check the link below to know how: https://helpguide.sony.net/mdr/wh1000xm2/v1/en/contents/TP0001513161.html Regards, _Bob
  Answered 6 years ago by SonyListens
  Answer this question
QuestionHi, just bought an Sony XM2 from best buy. For some reason, the battery life on the phone and the sony app keeps changing. Since, I bought it 3 days ago, it's been showing 70%, and after I charged it for half an hour, it said 100% andagain droppe to 70% ?
Asked 6 years ago by Tenzin.
Answer This Question
QuestionWill these pair via bluetooth with both a Sony X900E UHD-TV and a Sony UHD-X800 4K player?
Asked 7 years ago by Shawn.
- Answer nope, for some reason it won't pair to Android TVs, including Sony's. Also will fail to pair with a playstation. Kind of a joke being a "premium" device, really.
  Answered 6 years ago by yaddah
  Answer this question
QuestionCan I connect to a Smart TV?
Asked 7 years ago by Estrella.
- Answer Hello Estrella, if you're going to use the supplied headphones cable and plug it to the headphones port of the TV, then it should work and if you're going to connect it via Bluetooth, operation is not guaranteed. It may have compatibility issue with the TV but if you're using a Sony TV, kindly check the helpful link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm2/articles/00159290 Regards, _Bob
  Answered 7 years ago by SonyListens
  Answer this question
QuestionDo these headphones work with no blue tooth connection?
Asked 7 years ago by Jerell.
- Answer Hi Jerell, Yes. You can enjoy music by connecting the supplied headphone cable to the headset even when the headset is turned off: https://helpguide.sony.net/mdr/wh1000xm2/v1/en/contents/TP0001513201.html Regards, Vincent
  Answered 7 years ago by SonyListens
  Answer this question
QuestionMicro or USB-C?
Asked 7 years ago by USB.
- Answer Hi USB., It uses a Micro-USB connection. ~Ralph
  Answered 7 years ago by SonyListens
  Answer this question
QuestionWill these headphones allow me to listen to tv and DVDs
Asked 7 years ago by Jeff.
- Answer Hi Jeff, It will depend if those devices support Bluetooth headphones. ~Ralph
  Answered 7 years ago by SonyListens
  Answer this question
QuestionIs this a new item or a refurnished used item?
Asked 7 years ago by Eva.
- Answer New
  Answered 7 years ago by Pan88
  Answer this question
QuestionIs it a brand new headphone or a refurnished headphone?
Asked 7 years ago by Vovan.
- Answer New.
  Answered 7 years ago by Greenguy
  Answer this question
QuestionWill bluetooth work with smart phones as well. Samsung Galaxy 7 and 8 and 9?
Asked 7 years ago by MarcosC.
- Answer Yes, the headphones can be used with smart phones as well.
  Answered 6 years ago by CommunityAnswer
  Answer this question
QuestionDo these headphones work with the PS 4? Also, how well does it work for online computer gaming?
Asked 7 years ago by Lips.
- Answer Hi Lips, These headphones are not guaranteed to work with your PS4 because we do have PlayStation headphones that are specifically made for gaming. These headphones do work with a computer using its supplied headphone cable or via Bluetooth connection. https://www.sony.com/electronics/headband-headphones/wh-1000xm2 Regards, David
  Answered 7 years ago by SonyListens
  Answer this question
QuestionEven with my phone next to me at all times, the sound through my headphones drops out when I'm in motion /working. Is it the WiFi? the phone? the headphones themselves?
Asked 7 years ago by Frustratedlistener.
- Answer It was my phone. My new one solved my issue. Headphones are fantastic!
  Answered 7 years ago by Frustratedlistener
  Answer this question
QuestionWhat’s the expected lifetime of the rechargeable Li-on batteries inside the headset?
Asked 7 years ago by Ronnie.
- Answer Mine still work great after 3+ years!
  Answered 5 years ago by RedArch
  Answer this question
QuestionAre the batteries replaceable? What is the expected lifetime of the batteries?
Asked 7 years ago by Ronnie.
- Answer No the batteries are not replaceable. There is no hard data on expected lifetime of the batteries as they have only been in the market for about a year and a half. From reviews, the battery last 25+ hours new. I guess you can estimate 10% degradation so then it would be 23+ hours. Either way, it is more than enough time for a single use.
  Answered 7 years ago by Harrylu
  Answer this question
QuestionI understand there is an app available for choosing settings. Can you choose to turn off the noise canceling feature and just use these as regular Bluetooth headphones?
Asked 7 years ago by MerPrincess.
- Answer Hi MerPrincess, Yes, you can turn the Noise Cancelling function ON or OFF using the “Sony | Headphones Connect” app. Please refer to this link: https://helpguide.sony.net/mdr/wh1000xm2/v1/en/contents/TP0001513204.html Thanks, Zac
  Answered 7 years ago by SonyListens
  Answer this question
QuestionI read that it can be used when the battery is dead, I have two question: - can it be used while charging? - people say the sound quality is trash when not powered on, using the jack cable, is this true?
Asked 7 years ago by Akro.
- Answer Hello Akro, it cannot be used while charging and if you will use the headphones with the headphone cable it will work just a normal headphones. If the headphones is off, all the features will be disabled. Please visit the links below for reference: https://helpguide.sony.net/mdr/wh1000xm2/v1/en/contents/TP0001513148.html https://helpguide.sony.net/mdr/wh1000xm2/v1/en/contents/TP0001513201.html Regards, _Bob
  Answered 7 years ago by SonyListens
  Answer this question
QuestionI listen to podcasts frequently (almost exclusively); I've noticed that the noise cancelling function on some headphones seems to be predicated on listening to music instead of the human voice. Has anybody noticed a difference with these?
Asked 7 years ago by SrirachaSpok.
- Answer I had the bose sound 35 prior and this has a better sound cancelling in my opinion. Plus the sony mx1000 are touch/motion operated which is great for working out, etc.
  Answered 7 years ago by Anonymous
  Answer this question

Showing 41-60 of 157 questions

previous Page
1
2
3
4
5
6
More Pages available
next Page

Questions & Answers

Sony - 1000XM2 Premium Wireless Noise Cancelling Headphones - Black

Q: QuestionCan I put these on with wet hair?

Q: QuestionIf I wear these headphones with my hoodie over them, will my music pause, skip tracks, or will my music stop and let ambient noise come in through the microphone?

Q: QuestionAre they uncomfortable for long listening sessions? I want them really bad because the sound quality is apparently out of this world, but the comfort is a big issue. I have medium sized ears.

Q: QuestionCan these be used with a v20 phone or just the iPhone

Q: QuestionHi, just bought an Sony XM2 from best buy. For some reason, the battery life on the phone and the sony app keeps changing. Since, I bought it 3 days ago, it's been showing 70%, and after I charged it for half an hour, it said 100% andagain droppe to 70% ?

Q: QuestionWill these pair via bluetooth with both a Sony X900E UHD-TV and a Sony UHD-X800 4K player?

Q: QuestionCan I connect to a Smart TV?

Q: QuestionDo these headphones work with no blue tooth connection?

Q: QuestionMicro or USB-C?

Q: QuestionWill these headphones allow me to listen to tv and DVDs

Q: QuestionIs this a new item or a refurnished used item?

Q: QuestionIs it a brand new headphone or a refurnished headphone?

Q: QuestionWill bluetooth work with smart phones as well. Samsung Galaxy 7 and 8 and 9?

Q: QuestionDo these headphones work with the PS 4? Also, how well does it work for online computer gaming?

Q: QuestionEven with my phone next to me at all times, the sound through my headphones drops out when I'm in motion /working. Is it the WiFi? the phone? the headphones themselves?

Q: QuestionWhat’s the expected lifetime of the rechargeable Li-on batteries inside the headset?

Q: QuestionAre the batteries replaceable? What is the expected lifetime of the batteries?

Q: QuestionI understand there is an app available for choosing settings. Can you choose to turn off the noise canceling feature and just use these as regular Bluetooth headphones?

Q: QuestionI read that it can be used when the battery is dead, I have two question: - can it be used while charging? - people say the sound quality is trash when not powered on, using the jack cable, is this true?

Q: QuestionI listen to podcasts frequently (almost exclusively); I've noticed that the noise cancelling function on some headphones seems to be predicated on listening to music instead of the human voice. Has anybody noticed a difference with these?

QuestionCan I put these on with wet hair?

QuestionIf I wear these headphones with my hoodie over them, will my music pause, skip tracks, or will my music stop and let ambient noise come in through the microphone?

QuestionAre they uncomfortable for long listening sessions? I want them really bad because the sound quality is apparently out of this world, but the comfort is a big issue. I have medium sized ears.

QuestionCan these be used with a v20 phone or just the iPhone

QuestionHi, just bought an Sony XM2 from best buy. For some reason, the battery life on the phone and the sony app keeps changing. Since, I bought it 3 days ago, it's been showing 70%, and after I charged it for half an hour, it said 100% andagain droppe to 70% ?

QuestionWill these pair via bluetooth with both a Sony X900E UHD-TV and a Sony UHD-X800 4K player?

QuestionCan I connect to a Smart TV?

QuestionDo these headphones work with no blue tooth connection?

QuestionMicro or USB-C?

QuestionWill these headphones allow me to listen to tv and DVDs

QuestionIs this a new item or a refurnished used item?

QuestionIs it a brand new headphone or a refurnished headphone?

QuestionWill bluetooth work with smart phones as well. Samsung Galaxy 7 and 8 and 9?

QuestionDo these headphones work with the PS 4? Also, how well does it work for online computer gaming?

QuestionEven with my phone next to me at all times, the sound through my headphones drops out when I'm in motion /working. Is it the WiFi? the phone? the headphones themselves?

QuestionWhat’s the expected lifetime of the rechargeable Li-on batteries inside the headset?

QuestionAre the batteries replaceable? What is the expected lifetime of the batteries?

QuestionI understand there is an app available for choosing settings. Can you choose to turn off the noise canceling feature and just use these as regular Bluetooth headphones?

QuestionI read that it can be used when the battery is dead, I have two question: - can it be used while charging? - people say the sound quality is trash when not powered on, using the jack cable, is this true?

QuestionI listen to podcasts frequently (almost exclusively); I've noticed that the noise cancelling function on some headphones seems to be predicated on listening to music instead of the human voice. Has anybody noticed a difference with these?