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Hello albert! We recommend checking that the sound bar is connected directly either to the audio out port of your television or if it is compatible with a feature called Audio Return Channel (ARC) when using an HDMI connection to make sure that the HDMI settings are set to ON in your television to activate this feature. For more information, please visit the following link: https://us.en.kb.sony.com/app/answers/detail/a_id/34162 ~Jeannette
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