“How come when I turn on the 4k option and try to play my 120fps games with my PS5 it turns off the 4k. I can only do one or the other and not both like is advertised?!”
Answer This Question
1-2 of 2 Answers
Hi Zach, Please double-check your game title to ensure that it can run at both 4K and 120Hz on the PS5 console. Other troubleshooting: 1. Make sure to use HDMI 2.1 cable 2. Set the proper screen resolution on the PS5 (4K) 3. Turn on 120Hz output to enable 120Hz video output for your games that support 120Hz frame rate Should you need further assistance, please contact us. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Thank you for your inquiry and I hope this helps! -Vincent
Sorry, there was a problem. Please try again later.Because that’s the way PlayStation has it set up you could only play either 4K or 120 it’s not the TV it’s the PlayStation system
Sorry, there was a problem. Please try again later.