“The over the air TV guide is not updating like my other 2 Bravia sets. Any fix for it?”
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Hi Gooner, Thank you for reaching out to us and we do apologize for the inconvenience. We're sorry to hear the issue that you are experiencing with your TV. Allow us to help troubleshoot and isolate the problem. There are few things you can try to fix the over air TV guide not updating on your TV: Rescan for channels or run Auto program, this will allow you to rescan for available channels and update the TV guide with the latest information. Set the Signal Type to Antenna. Check your antenna connection Restart the TV Make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. Make sure that your TV is connected to the internet. The TV guide uses the internet to get the latest information on TV schedules. May we contact you to help? Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: Best Buy Username: Telephone Number: Model Number: Question/concern: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
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