“Cannot get my direct tv controller to work, I run the test and the volume works, then when I say "it worked" it doesn't”
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Hi Teresa, We regret to know that you are experiencing an issue controlling the TV using your DIRECTV remote control. If you are using a DIRECTV cable box, please ensure that it's connected to the TV with an HDMI cable to enable the HDMI CEC Settings (Press the quick settings on the TV remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI CEC Settings] — [CEC]) of the TV. Then ensure that the control for other devices (HDMI Control feature) on your DIRECTV is enabled so you can use your DIRECTV remote control to Power On/Off the TV, adjust its volume, and change your cable TV channels. You may refer to your device manufacturer's information for instructions. • Please note that the DIRECTV remote control may not work when navigating the TV. Thus, we recommend using only the supplied TV remote when accessing the TV settings and features. I hope this helps. Should you need more assistance or information with our product, please follow the steps below for ways to contact us. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: Thanks for choosing Sony! Best regards, Romeo Sony Social Support
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