“i just purchased this tv for my parents in another state; they are saying that when they turn it off, in order to turn on again it needs to be unplugged first. What's the story?”

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• This isn't something I've experienced in the year that I've owned my TV. If this is a problem they are still having, I would definitely see about an exchange or technical support from Samsung or the Geek Squad team.

  Answered by Sami 7 years ago

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• Hello fmilo, we're sorry to hear that. You may isolate the issue by simply following the troubleshooting steps provided on the link below: https://www.sony.com/electronics/support/articles/00023331 Regards, _Bob

  Answered by SonyListens 7 years ago

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