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Hi StillUsingDialup, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. To configure the Ambient mode function of your BRAVIA 3, press the quick settings (wrench button) on the Sony TV remote control, then select [Settings] — [System] — the desired option (Ambient mode). I hope this helps. If the issue persists or you may need more information/technical assistance, please feel free to contact us by following the steps below and we'll be more than happy to assist you. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Television" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Sony TV Model Number: Question/concern: Telephone Number: I hope this helps! Best regards, Romeo
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