“when turning on, a pop up shows cancel or restart. Called Sony twice & each time we were told it’s fixed. Will see if it happens again after tv is off several hours. We’re trying to use this tv same as our previous bravia of 12 years using our dish remote”
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Yes, your tv needs to be fixed. Mine doesn't work that way.
Sorry, there was a problem. Please try again later.Hi JD, Thank you for reaching out and bringing this issue to our attention. We sincerely apologize for any inconvenience you may have encountered. Our primary goal is to ensure you receive the support you need for your TV. To assist you more effectively, would you mind if we contacted you directly for further information? This will enable us to review your file in our system and provide you with the best possible assistance. If you are comfortable with this, please follow the steps below and provide the following details: Due to Best Buy's current phishing protocol designed to protect your information, we are unable to offer a direct email or phone number for customer support at this time. However, you can find Sony Electronics' support information by visiting our support website, selecting “Support,” scrolling down to “Contact Support,” and then clicking on "Television" to see various contact options. Please provide the following information: - Sony Case Number: - Full Name: - Username: - Telephone Number: - Sony TV Model Number: - Any additional information regarding your experience with the TV: We appreciate your patience and understanding, and we apologize if you've already provided some of this information in your review or during previous communications. We just want to ensure we have the most accurate details to assist you effectively. Thank you for being a valued Sony customer. We look forward to speaking with you soon to help resolve this matter. Best regards, Romeo Sony Social Support
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