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Hi, RiychardHenry! I understand that your XBR43X800G is having issues with displaying picture. Please try following the steps on the link below: If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: One of our technical specialists will call you back within 2 business days. Sincerely, Earl Sony Social Support
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