“When I play games through the HDMI port whether it’s an Xbox Series X or the PS4, my audio sounds weird. Character dialogue and specific sounds seem underwater like. Does anyone know how to fix this? Is my tv broken out the box?”
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Hi Kyle, We do apologize for the inconvenience. Do you have a soundbar connected to the TV? If so, press the HOME button on the remote control and then select Settings → Sound (or AV setup) and make sure that the selected sound output is Audio system and not TV speakers. We also recommend using a high-speed HDMI cable for your gaming consoles. You may also power reset the TV and the gaming consoles. Simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. If it doesn't work, we hope to speak to you to resolve this matter. Please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Happy to help, David
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