Questions & Answers

Q: QuestionDo you have list to see all the headsets that are compatible with this TV? I have tried 3 now, and none work, wire and bluetooth, can you confirm this tv will work on headsets?

Asked 3 years ago by LJ.

Q: QuestionSee my last Q&A. I purchased the WH CH510 Wireless from your store, they will not work. Are you 100% positive this TV has the hardware in it for headsets?

Asked 3 years ago by LJ.

• A:Answer Hi LJ, Thanks for reaching out with your concern, and we apologize for the inconvenience. For Bluetooth headphones, please refer to the below: The XBR X800H series TVs does not natively support Bluetooth audio out. This feature may work with a compatible external USB Bluetooth Adapter or 3rd party Bluetooth applications that can be downloaded from the Google Play™ Store. Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: I hope this helps! Best regards, Romeo Sony Social Support

  Answered 3 years ago by SonyListens

  
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Q: QuestionWhere does the power cord plug in? My TV is now attached to the wall, and I'm hoping it doesn't plug in behind the wall-mount plate!

Asked 4 years ago by 3rjs.

• A:Answer Hi 3rjs, Thank you for the inquiry! The power supply cord is located in the lower right side of the TV. We strongly recommend that a qualified professional install your TV on the wall for product protection and safety reasons. Contact your local retailer or local custom installer to assist with this installation. Regards, David

  Answered 4 years ago by SonyListens

  
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Q: QuestionWhy have you NOT been able to figure out how to stop these Bravia TVs from coming on randomly?? I've had 5 calls to tech support.

Asked 4 years ago by FKNJR.

• A:Answer Hi FKNJR, We do apologize for the inconvenience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Hope to hear from you Regards, David

  Answered 4 years ago by SonyListens

  
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Q: QuestionWhat are the physical dimensions of the Sony 43” Class X800 series?

Asked 4 years ago by Maggie.

• A:Answer Hi Maggie, Thank you for your interest! You may find this article helpful regarding the dimensions of the XBR43X800H. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00241633 Hope this helps! David

  Answered 4 years ago by SonyListens

  
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Q: Questioncan i use my bluetooth headphones while some else is listening

Asked 4 years ago by juan.

• A:Answer Hi juan, Thank you for the inquiry! The XBR43X800H doesn't support A2DP profile. We recommend our X900H and higher models for A2DP compatibility for wireless speakers or headphones. If you would like to learn more about our Sony products, or any of the other TV in our lineup, please visit: https://www.sony.com/tz/electronics/tv/t/televisions Regards, David

  Answered 4 years ago by SonyListens

  
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Q: QuestionIs the screen glossy or matte?

Asked 4 years ago by Me2021.

• A:Answer Hello Me2021, Thank you for your inquiry! The screen surface is semi-gloss. Regards, David

  Answered 4 years ago by SonyListens

  
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Q: QuestionWill the xbr 43x800h pass thru 7.1 audio to an external audio extraction with hdmi audio output? The hdmi audio output would be connected to a Denon AVR 3808ci.

Asked 4 years ago by Doug.

• A:Answer Hi Doug, Yes, connect your AV receiver to the television on the HDMI ARC port using high speed HDMI cable. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00012943 Regards, David

  Answered 4 years ago by SonyListens

  
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Q: QuestionHow does this TV do with gaming, either PC or console?

Asked 4 years ago by Ed.

• A:Answer Hi Ed, Yes, the XBR43X800H is perfect for both gaming and normal use. The television supports game mode: take your PlayStation experience to the next level with a Sony 4K gaming TV featuring dedicated Game Mode for a smoother, more responsive gaming experience. Regards, David

  Answered 4 years ago by SonyListens

  
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Q: QuestionWhat is the distance between the 2 feet ? Want to use current TV stand

Asked 4 years ago by DD.

• A:Answer Hello DD, Thank you for the inquiry. The distance is approximately 21 1/2" (544 mm) Regards, David

  Answered 4 years ago by SonyListens

  
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Q: QuestionWill the edge lights turn off when viewing a black screen movie to fall asleep to?

Asked 4 years ago by AbeS.

• A:Answer Hi Abe, Thank you for your question. If you want to have the tv shut off after a certain time frame, the X800H has a timer feature to automatically shut the TV off at a certain time. Can we ask more specifically what are you trying to achieve with the 43x800H? If you can explain in a little more detail that would be appreciated so we can best answer your question. Please email us at socialsupport@am.sony.com with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: We are looking forward to your message! Best regards, Romeo Sony Social Support

  Answered 2 years ago by SonyListens

  
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Q: QuestionDoes this TV have a volume limit controller setting under audio - so users can set a maximum allowed volume?

Asked 4 years ago by LittleMouseAtDukeForest.

• A:Answer I went to the site and saw this: Advanced auto volume -Keeps the volume level constant for all programs and inputs. We may have to swing by BestBuy and hopefully they'll have this model on the floor so we can be sure the 43 inch screen has this option (other manufacturers also have this feature - BUT only on the largest models, 80 inch plus, for home theaters). Thanks for the answer!

  Answered 4 years ago by LittleMouseAtDukeForest

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Q: QuestionI purchased the above model (KD-43X80J) TV from BEST BUY this weekend. I am unable to access the RF input for over-the-air stations. What am I doing wrong?

Asked 4 years ago by oldplumber.

• A:Answer Hello oldplumber, Thank you for reaching out to us! Are you using a Cable/Satellite set-top box for TV channels? If yes, please follow the steps below and see if it resolves the problem. Set up the Cable/Satellite box setup feature: - On the remote control, press the HOME button. - Select Settings. - Select Watching TV → External Inputs → Cable/Satellite box setup → Cable/Satellite box control setup. - Follow the on-screen instructions. Hope this helps! David

  Answered 4 years ago by SonyListens

  
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Q: QuestionDoes this Sony TV setup easily with my cable provider, Xfinity aka Comcast?

Asked 4 years ago by sshom.

• A:Answer Hi sshom, Thank you for your interest! Yes, for the cable box it is plug and play. Simply connect your cable box using HDMI cable to the TV then select the proper input and you're good to go. For android initial set up. Check the link below. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00122502 Regards, David

  Answered 4 years ago by SonyListens

  
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Q: Questiondoes this tv have a headphone jack

Asked 4 years ago by Anonymous.

• A:Answer Hi Customer, Yes, this television supports a headphone jack. Regards, David

  Answered 4 years ago by SonyListens

  
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Q: QuestionWhat is the difference between a Smart Google TV v Smart Android TV. I have Spectrum Cable.

Asked 4 years ago by MJTampa.

• A:Answer Hi MJ, Thank you for reaching out to us! Android has been the name of the operating system from Google since 2015 and new updated versions since. We are on Android version 9.0 with 2020 models. For 2021 models the Android name will change to Google TV instead of Android. Your Spectrum cable box is primarily used for watching television channels. Hope this helps! David

  Answered 4 years ago by SonyListens

  
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Q: QuestionOn this tv is it possible to connect Bluetooth headphones? For example, Apple AirPods or Beats?

Asked 4 years ago by SonyFam.

• A:Answer yes

  Answered 4 years ago by benanpVerified Purchase

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Q: Questionis roku avilable on this tv?

Asked 4 years ago by wallygolly.

• A:Answer Yes

  Answered 4 years ago by Superheat36532

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Q: Questionis sony better then samsung?

Asked 4 years ago by Dick.

• A:Answer I have both it all amounts to your tastes they have equally good pics as long as you are buying equally spaced tvs

  Answered 4 years ago by benanpVerified Purchase

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