“With my Sony Bravia tv (x85k LED 4K UHD ) it streams in 720p but when I select the 1080p link to watch the movie, the screen goes dark and it will NOT stream the movie! How do I enable streaming in 1080p ?”
Answer This Question
1-2 of 2 Answers
Go in to settings and the picture and capture options. Then go from there
Sorry, there was a problem. Please try again later.Hi Helen, Thank you for the inquiry! We're sorry to hear what happened with the display of your TV. Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. The video resolution setting depends on the app that you're using, some apps are adjustable and others are fixed and automatically tuned depending on how fast your internet. We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00028577 More troubleshooting for your display issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00200749 If you need further assistance, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: -David
Sorry, there was a problem. Please try again later.