Questions & Answers

Q: QuestionDoes Sony flatscreen TV's have energy star guide?

Asked 7 years ago by MamaG100000.

• A:Answer All TVs do. https://www.bestbuy.com//site/sony-48-class-led-1080p-smart-hdtv/4801501.p?skuId=4801501

  Answered 7 years ago by PChavisVerified Purchase

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Q: QuestionWhat is the width of the stand?

Asked 7 years ago by Anonymous.

• A:Answer Under 36 inches

  Answered 7 years ago by BrucelitoVerified Purchase

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Q: QuestionI need to purchase a wall mount for this tv. Do you sell them?

Asked 7 years ago by Anonymous.

• A:Answer By all means, yes... Best Buy has a selection if them... I had 3 of their TVs installed by their Geek Squad in our new home... Wall mounts are perfect!

  Answered 6 years ago by Tom89Verified Purchase

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Q: QuestionHi I have an Sony - 48" Class (47.6" Diag.) - LED - 1080p - Smart - HDTV and my apps started to disapear and I try to get them back but I don't know how to the that?Can you please tell me

Asked 7 years ago by supergirl.

• A:Answer Use the Sony toll free number available on line

  Answered 7 years ago by BrucelitoVerified Purchase

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Q: Questionhow wide is the base???

Asked 7 years ago by pablo.

• A:Answer The base is 9.25 inches wide.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDo you guys sell the cord and power adaptor that comes with the TV, separately?

Asked 7 years ago by Jay.

• A:Answer It comes with the tv

  Answered 7 years ago by NahbruhVerified Purchase

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Q: QuestionWhat kind of power cord connects to the TV?

Asked 7 years ago by Jay.

• A:Answer This model has a 120V, 2-prong power cord.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes the tv come with wall mount? The description on BestBuy's website says this: The included wall bracket mount, cord and power adaptor let you set up this Sony 48-inch LED HD smart TV quickly.

Asked 7 years ago by Lisa.

• A:Answer The tv I bought was on sale and did include the wall mount. I can say I am happy with the tv and I did use a wall mount to place it in the bedroom.

  Answered 7 years ago by CamaroVerified Purchase

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Q: QuestionI would like to use my existing wall mount bracket but I need to know how far apart the holes are on the back of the television.

Asked 7 years ago by Lisa.

• A:Answer It looks like there are 2 metal holes that screws can fit that are 8 inches apart. I have the TV on a small entertainment unit.

  Answered 7 years ago by Hiker2000Verified Purchase

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Q: QuestionIs this TV 220 volt? Thank you

Asked 7 years ago by Lene.

• A:Answer Hi Lane, The TV supports 110 V - 240 V AC, 50/60 Hz (U.S.A./Canada 120 V AC, 60 Hz). You may refer to page 45 of the link below for more information (Power and others): https://docs.sony.com/release//Manual_4584787121.pdf ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionCan alexa dot turn on this tv?

Asked 7 years ago by Tracer.

• A:Answer Hello Tracer, regarding this concern, you may check the link below for more information: https://www.sony.com/electronics/support/articles/00178845 Thanks, _Bob

  Answered 7 years ago by SonyListens

  
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Q: QuestionIs this TV 110-220 volt? I want send to Asia? Thanks ;-)

Asked 7 years ago by Ferlene.

• A:Answer The power supply shows that it takes 110V-240V, you would just need the correct plug/adaptor.

  Answered 7 years ago by 89508Verified Purchase

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Q: QuestionWhat's the price of this TV?

Asked 7 years ago by Mel.

• A:Answer About 240

  Answered 7 years ago by NahbruhVerified Purchase

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Q: QuestionWhat is the width and depth of the stand?

Asked 7 years ago by bobnel.

• A:Answer Hi bobnel, Here are the details of weight and measurements of this television: TV only: 43 x 25 3/8 x 2 5/8(3/8) in (1092 x 643 x 66(8.9) mm) TV with stand: 43 x 27 x 9 3/8 in (1092 x 683 x 235 mm) You can check this information from this link for more details: https://docs.sony.com/release//specs/KDL48W650D_mksp.pdf Regards, -Jay

  Answered 7 years ago by SonyListens

  
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Q: QuestionCan I get my Hallmark now on this tv

Asked 7 years ago by Daisy.

• A:Answer Hi Daisy, we recommend checking with the developer of the app if they have it available for this model, as app availability changes from time to time. We also recommend getting an Android TV (XBR series) which is capable of downloading applications that may not be preinstalled to the TV. Thanks, -Mark

  Answered 7 years ago by SonyListens

  
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Q: QuestionWhat is the refresh rate on this model?

Asked 7 years ago by Keith.

• A:Answer The refresh is 60 hz.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI have a TV that make a high pitch sound when it's on. Does this Sony have that same problem?

Asked 7 years ago by hearingtoomuch.

• A:Answer Not at all . We bought a Boise sound bar with the tv, but even with the built in speaker we have no such problem Really like the tv !

  Answered 7 years ago by ClemVerified Purchase

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Q: QuestionI have a Sony smart TV but as I have moved houses I have lost the power cord. Can u buy those separately?

Asked 7 years ago by Tk.

• A:Answer Hi Tk, We're sorry to hear about what happened. You can reach us at [email protected] and let us see how we can improve your experience. Thanks, ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionIf it not supports PAL color coding systems then any other latest Sony tv’s will support that color systems?

Asked 7 years ago by Prab.