“Hi I bought this tv and use 4k120 on my Xbox series x. However the screen sometimes is all pink at the top of the screen and black at the bottom and doesn’t change unless I unplug the hdmi entirely. Others on Reddit are having the same issue. How to fix?”
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Hi Malachiddm, Thank you for choosing and purchasing our BRAVIA XR X90J Full Array LED TV. We are sorry to hear you're having an issue with the TV screen when using your game console. This is definitely not the experience we wanted you to have. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections. Before we get started, is this happening to all input and when using other devices? Our X90J supports 4K120 on HDMI 3 and 4. Be sure to have a Premium High Speed HDMI® cable (up to 18Gbps) and your console is connected to the HDMI 3 or HDMI 4 input on the TV. You will need to set the TV HDMI® Signal format to Enhanced format for your source device to recognize the 4K 120Hz capability of the TV. Select Settings → Watching TV → External inputs → HDMI signal format. Select the input the device is connected to (either HDMI 3 or HDMI 4), and then change the setting to Enhanced format. Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X90J We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Erin
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