“Why does the remote voice command stop working? Everything on the remote is fine but the voice. The tech support has had me reset the TV then it works again. However after reset I have to enter all my accounts again for netflix,hulu,hbo etc.”
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That link did not help. Going to settings-about-restart TV did help
Sorry, there was a problem. Please try again later.Hello seth! Thank you for sharing this information with us, we would like to recommend if the issue persists to try the steps available through the following link since it represents a possible solution without following the reset process of your television: https://us.en.kb.sony.com/app/answers/detail/a_id/55282 ~Jeannette
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