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Hi VCR, Thank you for reaching out to us with your concern. We're sorry to hear that you are experiencing connection issues with your Sony BRAVIA 3 TV. This is not the experience we expect you to have, and we want to help make this a better experience for you. To start, a power reset or restart of the TV is a recommended troubleshooting step that resolves many temporary issues. If a power reset or restart has already been performed, please verify which HDMI input the source device is connected to on the TV. On the supplied TV remote control, press the INPUT button repeatedly until it shows the correct HDMI input where the source device is connected. For more detailed information regarding no picture when using an HDMI connection, you may find this link helpful: https://www.sony.com/electronics/support/articles/00030375?utm_source Please note that we do not guarantee functionality for RCA to HDMI connections. You may check this link for hookup methods and general procedures on how to establish connections on your TV: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-55s30/articles/00231150 Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Best Buy Username: Telephone Number: Additional Information regarding your experience with the BRAVIA 3. Thank you for your patience, and we look forward to improving your experience! Sincerely, Maria
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