“my tv remote has to be reset daily to my cable box. tried everything, nothing helps”
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Hi ernierex, We apologize for the inconvenience that you experienced. It sounds like you're experiencing an issue where your TV remote needs to be reset daily to control your cable box. Here are some additional steps you can try to resolve this issue: 1. Power reset or restart of the TV is a recommended troubleshooting step that resolves many temporary issues. To perform a power reset, turn off the TV, unplug the power cord for two minutes, then turn on the TV. 2. Make sure your STB is supported with the Cable/Satellite box setup feature. For additional information on your device, contact the STB manufacturer. 3. Perform the Cable/Satellite box setup procedure: -Open the Settings screen according to your TV remote options: Press the Quick Settings button, then select Settings. (For models with the Quick settings button on the remote) Press the HOME button, then select Settings. -The next steps will depend on your TV menu options: Select Channels & Inputs → External Inputs → Cable/Satellite box setup → Cable/Satellite box control setup. Select Watching TV → External Inputs → TV box setup → TV box control setup. Select Watching TV → External Inputs → Cable/Satellite box setup → Cable/Satellite box control setup. -Follow the on-screen instructions. 4. Check for the latest firmware update. If these steps do not resolve the issue, please contact us. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
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