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Hi Mellie, We are sorry your new BRAVIA 8 II is dimming unexpectedly. This fluctuation is usually caused by active light sensors or power-saving modes reacting to on-screen content. To fix this, turn off the Light Sensor and Eco settings in your system menu, and adjust your picture mode away from Vivid for a more consistent display. Please visit Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US for further help. Thanks for choosing Sony. Best regards, Eliab
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