“My Sony - 55" class BRAVIA XR A75L OLED 4K UHD Smart Google TV (had since Feb 27, 2024) has recently started pausing during shows from various streaming apps, "Sorry, I'm not available in this profile yet." I've cannot get this to stop. Please help!”
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Hi Kaidy, Thank you for choosing Sony! We are sorry to hear that you are experiencing an issue with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. May we know if the issue occurs on the built-in TV applications such as Netflix, YouTube, and Amazon Prime or the issue occurs on an external source that also uses those applications? If the issue occurs on the built-in applications please try a power cycle on the TV and check if the issue still occurs. Please check our related TV article link for the power reset of your Sony TV. https://www.sony.com/electronics/support/articles/00159487 May we contact you to help? If so, please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl
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