“Why does this tv constantly freeze? I have had to do a hard restart. Now even that doesn't work. If I have to take this tv off the wall it will be the last Sony product I ever buy. I've never had this problem with my samsung tv's.”
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Hi Mike, Thank you for purchasing X750H LED 4K Ultra HD TV. We're sorry to hear about the freezing issue with the TV. You can isolate and resolve the issue by following the troubleshooting steps from the link below. The TV Freezes When Watching a TV Program https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00167132 The TV Freezes or Displays a Blank Screen When Streaming Videos on an Android TV https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00141896 In any case that you need our assistance, please follow the instructions below on how to contact us. May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the X750H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Jay
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