“Just got a new Sony 4K TV. YouTube TV on my Apple TV device plays a partial 1/4 screen. Netflix, Disney+, play full screen. What can I do to get YouTube TV to play full screen?”
1-1 of 1 Answer
Hi rubenvz1963, Thank you for reaching out with your concern. All TVs have an aspect ratio (The ratio of the width to the height of an image or screen). Current model LCD or LED TVs have an aspect ratio of 16:9 or 1.78:1. This is much wider than older TVs that were 4:3 or 1.33:1. The reason that you end up seeing black bars on some TV shows and movies is that many films and shows on YouTube TV were, and are, made in different ratios (usually wider) than what your TV supports. Please reference the links below for more information on how to isolate this issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00027127 https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00031431 If this does not help, please email us at [email protected] with the following details so we can better assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: Thank you so much for choosing Sony! Sincerely, Romeo
Sorry, there was a problem. Please try again later.