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Hi DennisL, thank you for choosing and purchasing our X800H LED 4K Ultra HD High Dynamic Range Android TV. We're sorry to hear that you have an issue with your SONY unit. Please follow these steps to control the channel on your cable box using the supplied TV remote. Press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [Cable/Satellite box setup] — [Cable/Satellite box control setup]. Follow the on-screen instructions. When operating the TV’s remote control, point it at the cable/satellite box. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
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