“Have a Sony kd55x85h…… less than week old . Lost volume 3rd day. Next day hard to turn on with remote . Then , while watching tv it fades out , loud sound and picture lines and stuff and it shuts off completely , then shows google and goes to menu …..”
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Hi Customer, We do apologize for the inconvenience. Do you have a soundbar connected to the TV? If so, power reset both TV ad soundbar, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. If you need further assistance, please email us at [email protected] with the following details: Name; Best Buy Username: Model Number: Issue: Telephone Number: Regards, David
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