“Came back from 2 weeks away and speakers don’t work. We did a factory reset but cannot get any sound. What are my options?”
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Sorry, there was a problem. Please try again later.Hi MBSRQ, We regret to hear that the TV speakers are not working properly. We hope you already tried these troubleshooting steps: -Try increasing the volume of your TV. Note: If you have a set-top box (cable box, satellite, etc.) or sound system connected to your TV, you may need to increase the volume of the connected device. -Make sure the TV isn't muted. Check your TV remote for a MUTE button. Pressing the MUTE button will toggle the mute function on and off. Note: If you're using a set-top box or sound system connected to your TV with a mute function, ensure this device is also not muted. -Try turning off your TV, any set-top box device (cable box, satellite, etc.), and sound system if connected to your TV, and then turn them back on. -Make sure you don't have headphones or any other devices connected to the headphone jack on the TV. -Try switching to a different channel or streaming service. An issue can occur with the broadcast of certain channels or streaming services. -Check the cable connections to your TV from your set-top box (cable box, satellite, etc.) or audio system. A loose or defective cable could cause an issue with your sound. If still not resolved, please let us know. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Electronics Product Support" > click on "TV & Projectors" and from there you'll see different ways to reach us. -Ralph
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