“Has anyone had problem with sound going out on this TV? We got ours 3 months ago. Picture awesome and we enjoyed it until we had no sound when turning it on tonight. Sound was working fine last night.”
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yes I have had the same issue several times. I thought it might be the sound bar because as I increase volume, the tv speakers kick in but sound bar is dead even though the system said "transferring to external speakers. hate to deal with a tv return but will probably take the sound bar in. may purchase extended warranty now. I changed the input source and returned to my show and the sound returned.
Sorry, there was a problem. Please try again later.Hi Kman, Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We are sorry to hear that you're having an issue with the TV sound. This is definitely not the experience we'd like you to have. In the meantime, we’ve recently released a firmware upgrade to address some of the sound issues. Please make sure to try that first as well by going to HELP > System Software Update > Software Update. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X950H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Erin
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