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TV providers only send out 1080i signal. 4K is through streaming or disc.
Sorry, there was a problem. Please try again later.Hello Tammy! We would like to recommend trying the steps available through the following links, also when playing HDR video the picture mode cannot be changed. To adjust the picture quality of an HDR video, adjust the Brightness, Color, and Advanced settings: https://us.en.kb.sony.com/app/answers/detail/a_id/63061 https://us.en.kb.sony.com/app/answers/detail/a_id/70499 https://us.en.kb.sony.com/app/answers/detail/a_id/75018 ~Jeannette
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